Administrator / Office All rounder

About the business

We are a well established multi-trade company that services commercial and residential Clients across South East QLD. Our company is continuing a pattern of sustained growth and we want to welcome our next family member to the team.

This position will suit a highly motivated professional with an exceptional attention to detail who takes pride in their work and likes to work in a busy team environment. 

About the role

• Answer telephone calls with extreme professionalism
• Respond to customer enquiries, both written and verbally
• Invoicing clients through our Simpro system, being able to transcribe tradesman notes and then translate into a client invoice.
• Schedule quote and job requests (prioritising according to urgency)
• Ensure accurate entry of quote and job details to ensure a smooth work flow process and prevent a bottleneck at invoicing
• Liaise with Maintenance Managers and deal with issues that arise day-to-day
• Ensure all job paperwork is complete, required equipment has been booked and relevant materials are ordered
• Identify areas of improvement for the where necessary i.e. implement efficiencies, streamline job flow and customer service
• Optimise field service work, planning and allocating quotes and jobs to be logistically sound, efficient and an effective use of resources
• Participate actively in problem solving and finding solutions for scheduling difficulties and challenges
• Day to day liaison with field resources and supervisors as well as client stakeholders, responding to enquiries and feedback in a prompt, efficient and supportive manner
• Managing client stakeholder relationships and compliance with direct client guidelines ensuring a positive end customer experience
• Liaise and develop rapport with new and existing clients, trades and suppliers
• Implement and direct efficient work practices and streamline workflows
• Respond to email enquiries requesting job status updates, urgent scheduling requests and escalations
• Marketing – Coordinating website updates, maintaining the Company Profile, newsletters, coordinating advertising campaigns etc

Benefits and perks

• Second to none Office and Team culture
• A supportive team environment which is rewarded for meeting targets
• The ability to grow with a company that has structure, loyalty and always striving to be better
• Ongoing training, development and the opportunity to expand your role
• Being rewarded for your hard work and commitment

Skills and experience

• Experience with simPRO software desired
• Minimum 5 years' experience within a busy office environment
• Previous experience in scheduling/operations team is highly regarded
• Highest level of communication skills (written and oral)
• Highest level of attention to detail a MUST
• Proven ability to work under pressure, prioritise and manage competing demands
• Well developed interpersonal skills with the ablility to build rapport with Clients and Work Team

This is an exciting opportunity for the right person as with the growth expected, the role will evolve. We are looking for someone who seeks a long term career with a company who prides itself on continual staff rewards and recognition, and a culture which is very supportive.