Ag Tech Product Specialist - Emerald

SwarmFarm is one of the first companies worldwide, to successfully deliver commercial, autonomous robots to farming customers. We are a venture backed company that is pioneering the development of autonomous farming technology. Every staff member plays an important part in our journey and we are excited to see how you influence success. 

As an Agtech Product Specialist, at SwarmFarm Robotics, you will be at the forefront of ensuring customer satisfaction and driving long-term success with autonomous farming equipment. This is a hands-on role that  encompasses a wide array of responsibilities, with a focus on customer engagement, problem resolution, and continuous improvement of our products. If you are passionate about advancing agricultural technology and delivering exceptional customer experiences, we invite you to apply to join our team.

• Act as the primary point of contact for customers, addressing inquiries, concerns, and ensuring prompt resolution of problems.
• Engage proactively with customers to understand their needs, offering tailored solutions and support.
• Ensure efficient and timely resolution of customer enquiries, prioritising urgent issues and organising the team's workload accordingly.
• Collaborate with cross-functional teams to address technical challenges in both hardware and software.
• Organise and prioritise your team's workload, ensuring that urgent tasks are addressed promptly.
• Work closely with team members to coordinate and optimise support efforts.
• Provide support for both software and hardware issues, working closely with customers to resolve technical challenges.
• Manage delivery of new machines to customers.
• Actively seek opportunities to enhance both hardware and software products, gathering customer feedback and contributing to product development.
• Conduct on-farm visits to ensure customers are adept in using their machines and to identify any knowledge gaps.
• Ensure the delivery of training sessions to customers and internal team members as needed.

• Provide software and hardware support leadership within your team.
• Oversee deliveries, hardware and software support.

• Practical experience in on-farm or trades roles is an advantage.
• A bachelor's degree in engineering, agriculture, or business is highly regarded.
• Proven experience in customer relationship management, preferably in the agricultural sector.
• A keen interest in agricultural technology.
• Strong communication and interpersonal skills with the desire to build rapport with our farmer customers.
• Proven problem-solving, organisation, and task prioritising skills 
• Flexibility to travel as required.

Attractive salary packages are offered commensurate with the  skills and experience of the successful candidates.

The role is based at our headquarters near Emerald in Central Queensland. 

Join SwarmFarm Robotics and be part of a dynamic team that is reshaping the future of agriculture through innovative robotic technology! Apply now and contribute to the evolution in autonomous farming and the success of our revolutionary company.