Air Export Agent

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle, we make the world go round. We deliver solutions to complex global challenges faced by some of the most recognized brands the world. At Expeditors we recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within, so we think not just of this role but those of your future. More than 50 percent of our staff of over 19000 employees have been at Expeditors for 5 years or more. This high retention rate is influenced by a unique compensation program for positions that are more than just jobs. Join Expeditors and have a chance to grow, thrive and fulfill your potential.

As an Air Export Agent, you will be responsible for accepting booking from external customers, ensuring they have complete and compliant documentation and prepare export documentation including export customs declarations to ensure a smooth and reliable export experience for the client. You will have the autonomy to provide exceptional customer service both internally and externally while applying the company standards and processes to effectively complete export requirements.

Key Responsibilities

• Customer Service: You will be responsible for communicating effectively with customers and to ensure a compliant and complete shipment process in a timely manner, documenting customer needs for future use.  
• Operational Excellence: You will take ownership of understanding and complying with Expeditors internal process standards, to complete timely, accurate and compliant documentations, customer billings and system updates. Operational task will be and not limited to; organizing collections, preparing shipping documents, customs clearance, customer and vendor communication, shipment monitoring and accounting.
• Service Provider Relationships: As an Air Export Agent you will build strong partnerships with Service Providers including shipping lines, transport companies, and freight yards to ensure you client is serviced to a high level. 

• Minimum 3 years freight forwarding experience in Air Export (ocean experience is an advantage).
• Industry certifications highly desirable. 
• Proficient in Microsoft Office.
• Strong problem-solving, organisational, and interpersonal skills.
• Solid oral and written communication skills.
• General Mathematical knowledge, dealing with Exchange Rates, Foreign Currency, and General Ledger codes.

• Employee Health: You and your health are important; Expeditors will support you, with an attractive health insurance package                        
• Compensation Programs: Uniquely Expeditors, our commissions, and bonuses are industry leading                            
• Career and Personal Development: Developing you and your skills not only for today’s role but for those in the future                                
• Employee Stock Purchase Plan: Take the opportunity to own a piece of your company through our ESP Plan
• Financial Security- Join Expeditors knowing that your job and financial security are safe from the effects of the global economy                        
• Employee Appreciation: As our greatest asset, we understand the importance of showing our appreciation, respect and acknowledging the value you bring through employee engagement
• Enhancement Leaders: Through utilizing technology solutions and focusing on continuous improvement strategies we continue to evolve our roles and processes to improve efficiency and job satisfaction