Airfreight Import Customer Operations Manager

We have an exciting opportunity for an Airfreight Import Customer Operations Manager, who has recently become available. This role is in our Airfreight Import Team in our Sydney Matraville) office.About UsCONNECTING PEOPLE. IMPROVING LIVES.DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfilment solutions, international express, road, air, and ocean transport to industrial supply chain management. With about 395,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialised solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing & energy, auto-mobility, and retail, DHL is decisively positioned as “The logistics company for the world.”DHL is part of the DHL Group. The Group generated revenues of more than ninety-four billion euros in 2022. With sustainable business practices and a commitment to society and the environment, the Group positively contributes to the world. DHL Group aims to achieve net-zero emissions logistics by 2050.Overall Role PurposeAs an Airfreight Import Customer Operations Manager, you will:

• Provide input and advice on import strategies, documentation preparation, and clearance through relevant authorities.
• Participate in designing and implementing billing strategies for accurate and effective delivery of billing information.
• Implement and manage operational plans and processes to support the location.
• Optimize process efficiencies and personnel synergies across Customer Operations, billing, and program management.
• Key Responsibilities
• Customer, Stakeholder & Process
• Make independent decisions impacting both internal and external stakeholders.
• Collaborate with others to reach optimal decisions that moderately impact the company.
• Contribute to the development and implementation of Airfreight Import forwarding plans and budgets.
• Lead transactional operations, ensuring high operational quality standards and billing accuracy.
• Monitor shipment statuses, resolve incidents, and ensure proper implementation of customer services.
• Act as a subject matter expert for customer operational questions.
• Review account performances to win new business and retain existing clients.
• Partner with internal functions and global service centres to optimise service and performance.
• Analyse complex issues, identify opportunities, and introduce best practices to improve effectiveness and efficiency.

Skills and Qualifications

• Minimum of 3-5 years of experience in a related field, including at least 1 year of supervisory experience.
• Degree in Management or Industry-related fields.
• Strong customer management, negotiation, and communication skills.
• Proficiency in Microsoft Office applications and knowledge of customs requirements.
• Experience with DGF operating systems, tracking, third-party logistics, and workflow automation.
• Ability to identify and meet customer needs efficiently and pleasantly.
• Proven experience in using accounting systems and strong analytical skills.
• Solid experience in MS Excel, including Pivot Tables and charts.

Why DHL Global Forwarding?We offer competitive remuneration with an incentive scheme, flexibility with our 'Work from Home' policy, and opportunities for cross-training and career progression. Our impressive employee benefits include discounts on health insurance, flights, car hire, hotel accommodation, and more. Join a talented team of enthusiastic people working towards a common goal – delivering the best proactive service for our clients.Excellence. Simply Delivered.So, if you are reading this thinking, this is ME!APPLY NOW!