AddressReady for take off? Join Swissport for an exciting career in aviation.
Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries around the globe. We are committed to delivering safe, high quality services for our clients and their customers across the globe.
Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join us! As a Swissport Customer Service Agent, you'd play a vital role in our airport operation. The airport is a fast-paced and safety focused team environment.
Responsibilities of the role:
Customer Service Agents play an integral role in ensuring a positive passenger journey from the terminal to the aircraft. Renowned for their helpfulness, knowledge, and courtesy, our Customer Service team is dedicated to treating each passenger with kindness, respect, and a perpetually warm smile.
Operating as a cohesive unit, we collaborate closely while upholding unwavering commitments to safety and meeting airline schedules. In the dynamic, safety-driven environment of the airport, our team consistently delivers safe and efficient services on behalf of the numerous airlines that rely on Swissport for ground services.
Work hours are adaptable to accommodate airline schedules, including early mornings, late-night shifts, and weekends.
Please note this opportunity is located in Broome and unfortunately no accommodation will be provided.
What would make you stand out for this role?
- Committed to delivering exceptional and safe service.
- Strong interpersonal skills and a team player.
- Demonstrates a strong work ethic and a desire for learning and advancement.
- Maintains composure under pressure and presents themselves with confidence.
- Upholds excellent presentation and grooming standards.
- Exhibits organisational and effective time management skills.
- Physically capable of handling passenger baggage and operating wheelchairs when required.
- Fluent in English (additional languages welcomed).
- Confident in using software and technology – Intermediate skills required.
- Australian Citizen/Resident with unlimited work rights.
- Possession of a valid Australian driver's license and reliable transportation.
- Must be 18 years of age or older.
Company Benefits:
- Uniforms will be supplied.
- Airport Security Identification Card (ASIC)
- Accrual annual and sick leave.
- Opportunities for career advancement.
- Comprehensive training and ongoing support provided.
- The opportunity to up-skill and train on receipt and dispatch of aircraft
- Paid training will be provided and range from 2-4 weeks depending on the airline
At Swissport, our ethos is shaped by three guiding principles: 'Show you care,' 'Do the right thing,' and 'Win as a team.' We operate with a profound awareness of how our decisions impact others, ensuring every interaction is infused with genuine care and empathy. Integrity is paramount, guiding us to consistently choose the ethical path, even in challenging times. We recognise that our collective strength as a team surpasses individual efforts, driving us to collaborate seamlessly and strive for excellence together. In every moment, we embody these principles, fostering a culture of compassion, integrity, and teamwork that defines Swissport.
Equal Employment Opportunity Statement:
Swissport as an equal opportunity employer and bases our hiring decisions on the business need and the best qualified candidates available, and does not discriminate in our employment decisions on the basis of any protected category.
Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.
