Analyst, Dealing Room Support

Analys , Dealing Room Suppor

Job no: 792576
Business uni : echnology and En erprise Opera ions
Primary posi ion loca ion: 395 Bourke S , Melbourne, VIC
Work ype: Permanen Full ime
Region: VIC- Melbourne inner

• Exci ing oppor uni y in fas -paced, fron office environmen
• Focused on providing fron line VIP suppor o our Marke s s aff in Sydney and Brisbane
• Permanen full- ime role in Melbourne CBD

A career ha gives you more

I 's more han a career a NAB. I 's abou more oppor uni y, more momen s o make a difference and more focus on you.

You make NAB. You ge i done for our cus omers and our communi ies. You're laying he founda ions for NAB's fu ure success. oge her we'll grow, excel for our cus omers, and make his a workplace o be proud of.

I 's a good ime o see wha more you can find a NAB as Senior Analys Engineer

he role

his role is par of he Marke s echnology eam suppor ing he Corpora e and Ins i u ional division of NAB. I is cri ical o providing a s able and efficien opera ing environmen for colleagues who service NAB's clien s across Aus ralia and in erna ionally and manage he bank's risk posi ions hrough raded produc s.

his role requires a work schedule ha aligns wi h local business opera ing hours and some weekend work where required.

You are a passiona e, cus omer-focused desk op suppor analys wi h hands on experience suppor ing VIP cus omer base. You work in a highly collabora ive manner wi h your eam and he colleagues you suppor across Aus ralia.

Key Responsibili ies:

• Provide excep ional cus omer service o all our 250+ s aff across he Sydney and Brisbane regions
• Diagnose and resolve echnical hardware and sof ware issues in person, via phone, or elec ronically
• Iden ify and escala e si ua ions requiring urgen a en ion
• Build and deploy desk op and lap ops
• Assis wi h reloca ion of echnology for single, mul i-desk and office moves
• Main ain accura e inven ory of local equipmen
• Assis wi h he ins alla ion, main enance and raining for sof ware and hardware
• Suppor he rading phone and voice recording sys ems
• S aying up o da e wi h sys em informa ion, changes and upda es
• Work wi h o her NAB echnology eams and vendor suppor con ac s o resolve echnical problems wi h desk op compu ing and elephony equipmen
• Work wi h o her NAB echnology eams o deliver projec rela ed changes for Marke s and drive bes solu ion and ou comes ha are fi for purpose

Your Skills and Experience

• 3+ years' experience in an en erprise desk op suppor or service desk role
• Proven abili y o opera e in a high-pressure environmen
• Excep ional in erpersonal and communica ion skills
• S rong I roubleshoo ing and inciden resolu ion skills
• Abili y o self-mo iva e, iden ify issues and drive resolu ions involving mul iple eams
• Experience wi h he following:
• Microsof Windows (7 & 10)
• Microsof Ac ive Direc ory
• DNS, DHCP, SCCM
• Office 365
• Basic unders anding of ne work concep s (rou ing/VLAN's/Firewalls/e c.)
• VoIP
• Da a and phone pa ching
• Mobile devices
• We'd love if you have some experience wi h rading room environmen s, rading applica ions (Bloomberg, e c) and voice recording

If you hink his role is he righ fi for you, we invi e you o apply.

By joining he eam, you are commi ing o pu ing our cus omers' needs firs every ime. You will be ambi ious for grow h; always curious and learning from colleagues. You will speak hones ly, always valuing he ime and opinion of o hers. You will own your work, doing wha 's righ , even when i 's hard.

A diverse and inclusive workplace works be er for everyone.

A NAB, we are in en on building a cul ure we can all be proud of wha we do. One based on rus and respec and where our differences are celebra ed. An uplif ing environmen where every single one of us feels apprecia ed and empowered o be our rue, au hen ic selves.

Join NAB
If you hink his role is he righ fi for you, we invi e you o apply. If you require any reasonable adjus men s o he recrui men process or he role, please le he recrui men consul an know.

We suppor our colleagues o be heir bes by offering a wide range of educa ional, financial, lifes yle, heal h & wellbeing benefi s

o be eligible o apply, you mus have Aus ralian or New Zealand ci izenship or permanen residency s a us. Candida e screening and in erviews may be conduc ed prior o he closing da e of he job adver .

Please no e candida e screening me hodologies and in erviews may be conduc ed prior o he closing da e of he job adver . If you require any reasonable adjus men s o he recrui men process or he role, please le he recrui men consul an know.

**Please no e unsolici ed CVs from agencies will no be accep ed**

Adver ised: 28 Feb 2024 6:00 AM AUS Eas ern Dayligh ime
Closing: 08 Mar 2024 11:55 PM AUS Eas ern Dayligh ime