Address- High level of professionalism with a good executive presence—demonstrated poise, calm under pressure
- Proactive business partner—demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability
- High level of energy and love of work and business—genuine interest in business and willingness and desire to learn our business
- Self-starter—demonstrated ability to work independently and assume greater responsibilities over time
- Critical thinker and problem-solving skills—independently overcomes roadblocks, viewpoints
- Build long-term relationships and create collaborate team environment
- Team player—desire to work as a team player while accepting substantial individual responsibility
- Technology savvy with an interest in new generation technology—comfortable doing things a different way, trouble-shooting and recommending new technology
- Discrete—ability to work with highly confidential material and maintain confidentiality
- Continuous learner mindset—desire to grow quickly with a commitment to excellence
- Complexity (Degree of difficulty of an assignment or the level of problem-solving assessment and resolution required, as measured by degree of problem-solving, strategic vs. routine focus, and stakeholder interactions (e.g. – Executives, Supervisor, etc.)):
- Requires analysis and solving of moderately complex problems. May create new solutions, leveraging and, where needed, adapting existing methods and procedures.
- Requires understanding of the strategic direction set by senior management as it relates to team goals.
- Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at accenture.com.
Accenture's Corporate Services & Sustainability is a dynamic team of experts focused on providing the resources and support needed for our people to excel. We're the backbone of Accenture, ensuring our employees have everything they need to deliver exceptional service to our clients.
The Workplace Services Supervisor will focus on executive support services and customer relationship management. This role oversees the related people teams and other business partner relationships. The role ensures high service delivery that aligns with and responds to the company’s strategic direction and vision, and that it meets or exceed appropriate customer service level requirements.
Key Skills:
- Strategic Program Management: Lead and deliver complex programs with meticulous attention to detail and budget adherence.
- Collaborative Leadership: Motivate, develop, and manage high-performing teams, fostering a positive and inclusive environment.
- Relationship Builder: Cultivate strong, trust-based relationships with internal and external stakeholders at all levels.
- Financial Acumen: Accurately forecast resource needs, expenses, and costs while optimizing resource allocation within approved budgets.
- Effective Communicator: Articulate complex information clearly and concisely in both written and verbal English (and additional languages, if applicable).
- Culturally Aware: Adapt communication styles to diverse audiences and demonstrate a global mindset.
- Proficiency in Microsoft Suite: Utilize Outlook, Teams, Word, PowerPoint, and Excel for efficient communication and task management.
- Customer-Centric: Deliver exceptional service and prioritize customer needs.
- Information Security: Handle confidential information with professionalism and adhere to internal compliance policies.
- Tech-Savvy & Agile: Embrace new technologies (e.g., GenAI, Chatbots) to drive continuous service quality and operational efficiency.
- Collaborative Learner: Share knowledge, ideas, and experiences across teams to foster continuous learning and improvement.
Key Responsibilities:
Oversee Accenture's Workplace Solutions Executive Support across single or multiple Accenture locations within the areas of responsibility
Building Relationships
- Collaborate and build trust-based relationships with stakeholders and key individuals within realm of responsibilities
Delivery
- Spearhead internal and external communication for EA support services programs, ensuring timely responses and clear information flow.
- Manage program operations in respective location, serving as the daily point of contact.
- Collaborate with leadership to define and manage the EA Support Services framework, strategy, and communication plans.
- Translate vision into action by developing specific initiatives and activities for implementation.
- Orchestrate timely program delivery across a global, complex organizational structure.
- Lead project execution, ensuring adherence to critical path, dependencies, milestones, and budget.
- Drive strategic alignment, key policy controls, process metrics, and integration with other functional teams.
- Foster collaboration with other EA support leaders and teams to ensure global consistency, on-time delivery, and quality.
- Champion continuous improvement by leading efforts in process, tools, metrics/reporting, and EA resource training.
- Bridge the gap between geographic MU workplaces and the function by ensuring collaboration for strategic initiatives.
- Potentially play key roles within the Global Workplace function.
- Manage project and team goals, objectives, performance, and budget.
- Provide people leadership to Supervisors, EA Team Leads and resources.
- Understand interdependencies with programs/initiatives across Global Workplace, CS&S, and overall corporate functions.
- Use judgment to anticipate customer service needs, resolve non-routine issues and take action accordingly.
Risk & Compliance
- Manage risk and issues
- Escalate risks and issues early so they can be managed and mitigated appropriately
- Meet program and initiative deadlines
Key Behaviors:
- High level of professionalism with a good executive presence—demonstrated poise, calm under pressure
- Proactive business partner—demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability
- High level of energy and love of work and business—genuine interest in business and willingness and desire to learn our business
- Self-starter—demonstrated ability to work independently and assume greater responsibilities over time
- Critical thinker and problem-solving skills—independently overcomes roadblocks, viewpoints
- Build long-term relationships and create collaborate team environment
- Team player—desire to work as a team player while accepting substantial individual responsibility
- Technology savvy with an interest in new generation technology—comfortable doing things a different way, trouble-shooting and recommending new technology
- Discrete—ability to work with highly confidential material and maintain confidentiality
- Continuous learner mindset—desire to grow quickly with a commitment to excellence
- Complexity (Degree of difficulty of an assignment or the level of problem-solving assessment and resolution required, as measured by degree of problem-solving, strategic vs. routine focus, and stakeholder interactions (e.g. – Executives, Supervisor, etc.)):
- Requires analysis and solving of moderately complex problems. May create new solutions, leveraging and, where needed, adapting existing methods and procedures.
- Requires understanding of the strategic direction set by senior management as it relates to team goals.
- Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.
Location: Sydney or Melbourne
Work Set-up: At least 3x a week in office
