Tabcorp is famous for winning moments. Behind (almost) all of them is great tech and a talented team of 700, passionate technology professionals. Together, we ensure our services are built sustainably to scale, handling over 1 billion bets annually.Our Tech Teams deliver gaming moments that pack a punch! You will have the opportunity to innovate and inspire, leveraging technology to make good moments great. Game to join us?What you will be doing
- Maintain operational functionality of all Wagering applications by providing Level 2 support.
- Oversee the resolution process for incidents categorized as Priority 1 through 4.
- Keep Major Incident Management informed of incident progress proactively.
- Collaborate with Team Lead/Operations Lead to escalate unresolved significant incidents regarding application and system issues.
- Initiate problem creation for high severity incidents or recurring issues.
- Take a proactive stance in maintaining application systems by staying informed about releases and enhancement needs, anticipating their impacts.
- Ensure smooth implementation of software releases by verifying against implementation documentation.
- Stay informed about upcoming changes and be prepared to provide support as needed.
What you'll bring- Displayed robust analytical and intricate problem-solving abilities.
- Possesses adept interpersonal, negotiation, and influencing skills.
- Exhibits outstanding verbal and written communication proficiencies.
- Demonstrates a high level of self-awareness and confidence in personal capabilities.
- Holds a comprehensive understanding of relevant legislation and associated regulations.
- Proficient in AWS.
- Well-versed in operating within high-pressure environments.
- Qualified in ITIL methodologies.
What you'll get- The flexibility of hybrid working with team anchor days.
- Diverse leave options: cultural, volunteer, flexi, and 18-weeks parental leave.
- Access to our health and wellbeing app and Employee Assistance Program.
- Monthly employee social activities, competitions, awards and free tickets to events.
- Access to digital learning modules for continuous upskilling.
- Ongoing commitment to DE&I through leading policies & initiatives.
About UsTabcorp is Australia's leading gambling entertainment company. Our 3000+ team is as diverse as Australia itself. Our people drive the iconic, homegrown, world-class brands TAB, Sky Racing and MAX. As an ASX-listed company, we're proud to shape our industry for the better. To find out more about us and what we offer, visit our website.We're committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belonging and is treated with respect. As a Tabcorp employee, you will:
- foster a respectful and inclusive working environment within your team;
- support and contribute to initiatives aimed at managing the risk of gender inequality, sexual harassment and other inappropriate behaviour in our workplaces.
We welcome applications from candidates with visible and non-visible disability, or with any workplace accessibility requirements. Please reach out via should you require any accommodations or adjustments to ensure your full participation in our recruitment process.Tabcorp is a 'Circle Back Initiative' employer - we commit to respond to every applicant.
Ready to apply?First Name (required) eef0dd7dLast Name (required) 0c9f81b1Email (required) 764adb29Apply Please wait... DoneThank you for your interest in joining our Tabcorp team. Let's keep in touch, head over to LinkedIn and follow our Tabcorp page now.Recommended JobsUtilise your customer service skills to assist venues with their day-to-day operationsAs a member of our Investigations team, you'll be working as a Senior Investigation Analyst playing a crucial role in ensuring data accuracy, completeness, and timeliness for our analytical reporting and investigation insightsAs a Senior OB Operator you will demonstrate high-level operational knowledge and provide leadership, direction and effective communication to the OB teamIn this fast paced role you will be responsible for monitoring and maintaining all live transmission requirements. We are looking for someone with an eye for detail and who is calm under pressure.Our Senior Manager in Corporate Testing & Monitoring plays a crucial role within Tabcorp's Line 2 Risk Function. Responsible for managing stakeholders, a team and the control assurance and Internal AuditAre you someone is able to think quickly on their feet? As well as having strong organisational and planning skills? This could be the role for you..Sign up for Job AlertsFor more information on how we handle your personal information, please see our .First Name (required) 65247ba7Last Name (required) 428805a9Email (required) 27a0cf60Job Alert 5bbd9584Categories 6d7f0117 Categories 094bd6e7Employment Type 5468409f Employment Type fe77a99cLocations 44fd532b Locations e5a9022bSend Please wait... DoneThank you for your interest in joining our Tabcorp team. Let's keep in touch, head over to LinkedIn and follow our Tabcorp page now.Stay up to DateWe acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn and work. We pay our respects to their Elders past, present and emerging.
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