Application Support Analyst

About INX Software

INX Software is a global leader in providing cloud-based solutions for environment, health, and safety management in high-risk industries such as mining, utilities, and oil & gas. With a commitment to creating safer, smarter, and more sustainable workplaces, we serve over 240 enterprise clients worldwide, empowering them to protect their workforce and the environment. Join us in our mission to drive innovation and make a positive impact on workplace safety and environmental stewardship.

A little about the role

We are currently looking for a full time Application Support Analyst to join our expanding global business on a 6-month fixed term contract in our Perth Office. As an Application Support Analyst, you will be working as part of the Customer Support team assisting our clients with their technical queries and driving client satisfaction. In addition, the Application Support Analyst will be responsible for:

• Acting as a first point of contact for customers, with a great understanding of the INX products to provide effective customer support.
• Ensure that all support tickets are logged, managed, and resolved effectively.
• Engage and collaborate with internal teams to resolve support tickets.
• Triage faults as they are raised and correctly log and categorise tickets via department procedures and guidelines.
• Adhere to Organisational Level Agreements (OLA’s) and Service Level Agreements (SLA’s) where applicable.
• Work 7.6 hours a day between 6am – 8pm on a rotating shift pattern.

A little about you

We're looking for somebody that is positive, enthusiastic, and has a customer centric attitude. You will have excellent written and oral communication skills, with a natural analytical approach to problem-solving. In addition, you will need to have:

• Proven customer service skills with a focus on customer outcome.
• 2+ years’ experience in either a service desk analyst or Application Support role.
• A tertiary qualification in a technology related discipline highly desirable.
• Highly organised with good time management skills and the ability to multitask.
• Strong verbal and written communication skills.
• Able to prioritise workloads and meet deadlines.
• A tertiary qualification in a technology related discipline is advantageous to the role but not essential.

Join INX for a Fulfilling Work Experience

At INX, we understand the importance of our employees and we’re committed to meeting our employees’ needs by providing a range of benefits. These include:

• Flexible work arrangements such as floating public holidays, flexible hours, and hybrid options.
• Access to LinkedIn Learning to foster personal and professional growth.
• Access to our Employee Assistance Program which provides confidential counselling and resources to help you thrive.
• Corporate gym discounts and luxury benefits like Corporate Lexus perks.
• Enjoy cashback discounts and exclusive deals through our Rewards platform, our way of appreciating your hard work.

If this aligns with your aspirations, apply now with your resume. Your journey with INX awaits!