AddressAusure is one of the largest insurance broking groups in Australia and has been operating for 25 years. Ausure provides insurance broking services to more than 85 broking businesses, operating in over 100 locations across the country.
We are seeking a candidate with a positive, can-do attitude and excellent communication skills for an Application Support role in our Broking Support Team based in the Brisbane CBD.
You will be part of a team supporting approx 500 users in assisting and advising in our broking processes, insurance systems/applications and basic IT queries. This is a client-facing role and requires strong application, problem-solving and customer service skill. You will also have the opportunity to be involved in various IT and systems related projects to further your skills.
As one of Australia's largest and fastest-growing financial services companies, Ausure maintains its family culture, while not compromising on the latest technology.
We will consider candidates with experience in application support, as well as those with customer service experience who would like to move into an application support role.
Responsibilities
- Taking ownership of customer issues and ensuring a quality outcome
- Provide support on a range of systems and applications
- Provide detailed application support on the various Ausure applications
- Provide support on basic IT queries, including basic knowledge of Microsoft Windows operating systems, Microsoft Office applications and all browsers.
- Escalate tasks within the team or engage appropriate vendor support
- Provide a professional and courteous service to customers
- Participation in occasional ‘out of hours’ support tasks
- Participate in projects, as required by the Support or IT Team
To be considered for this role you should have;
- At least one year experience in a helpdesk, application support or customer service role
- Highly developed customer service skills, demonstrating the ability to deal responsively, consistently, patiently and politely with service requests
- ‘Can do attitude’ & good communication skills (including good telephone manner and etiquette)
- Excellent people liaison skills with an ability to build great rapport and working relationships
- The ability to prioritise
- The ability to work successfully in a fast-paced team environment and autonomously
Benefits
- Competitive Salary
- A friendly, supportive working environment
- Hybrid office/work from home environment
- Career Growth - Work-Life Balance - Cutting Edge Technology
- Wellbeing voucher of $500 per year
Why Ausure?
Ausure is a leader in Digital Marketing and Technology, continually developing Insurance industry-leading solutions designed to simplify processes and generate new business. Ausure’s dedicated technology teams’ primary focus is on making our brokers day to day processing and sales efforts as seamless and effective as possible.
For further information about Ausure Pty Ltd, please visit our website - www.ausure.com.au
Please provide both resume and covering letter
Only successful applicants will be contacted
Please no external recruitment agency contact
