Childcare Management Software Support Team Member

About Us

With clients across Australia, Kidsoft, based on the Gold Coast, has developed a suite of Childcare orientated products that cover all aspects of running a successful early learning, preschool and OSHC service. The Kidsoft Management Team has over 24 years of extensive Industry experience. Our mission is to combine our innovative product range with amazing customer support.

We are looking for an enthusiastic customer success Team Member (Happiness Ninja) with the following skills and attributes.

Key skills:

• Essential requirement is a knowledge of the Child Care Subsidy system (CCS)
• Understanding of the day-to-day operations of either a long day care, kindergarten, preschool, or OSHC service
• Comfortable working with various support tools – phone support, email, ticketing system
• Self motivation, resilience, time management and organisational skills as well as the ability to work autonomously

Key Responsibilities:

• Answer and resolve inbound support phone calls, emails and support tickets,
• Support the ongoing development and roll out of our product range,
• Onboarding of new customers, including delivery of online training and support documents, 
• Managing an already existing client base and building strong business relationships with new and existing clients, 
• Actively promote our workplace culture and company values.

This is a full-time role comprising of a minimum of 38 hours per week. Hybrid working model combining the ability to work from home and in the office. 

Extensive mentoring and internal training will be available to the successful applicant.

If you are interested in this role and have the right attitude to succeed with our growing Company, please apply online now by submitting your resume and a covering letter detailing why you believe you are the ideal candidate for this role (max 2 pages).

We would like to take this opportunity to thank you in advance for your application and advise that only candidates that meet the position requirements and are an Australia Resident will be contacted.