Junior Customer Support Team Member

Location: Preferred Gold Coast resident with a Hybrid work environment

Join Our Team at Careview:

Careview is Australia's leading Disability Software Platform and encompasses web and mobile applications that are used daily by over 700 organisations that meet the needs of 130,000 NDIS Participants.

We're passionate about providing software that improves the way our customers deliver services to Australians that are living with disability

At Careview, we are committed to driving innovation in web application development. As we embark on a transformative journey over our range of products, we seek a Junior Customer Support representative to join our team. 

Key Responsibilities:

This role is designed to allow our junior Team Members to gain an understanding of the business, our customers, our product offering and the industry before moving into other areas of the business. 

The successful candidate will have:

• A keen interest in current technology and software
• A focus to gain experience in a role focused on customer service and Customer Support
• A keen interest to develop the ability to investigate and resolve customer issues or enquiries
• An enthusiastic attitude toward learning new skills and taking on new responsibilities
• The ability to take ownership of responsibilities and see tasks through to completion
• Willingness to work within a team toward a common goal
• Constantly seeking to improve processes and systems
• The capability to show initiative and take on new tasks

What We’re Looking For:

This is an entry level position, so you do not require experience in the role or industry. There are no tertiary education requirements, the most important skill that you can bring is an amazing attitude and energy to learn Customer Support/service skills and gain real world experience in this area. 

What’s in it for you:

Aside from a great competitive salary you could consider being part of the Gold Coast Team - Based out of our Southport office with great links up and down the Beautiful SE Queensland coast. Be a part of a Team who thrive on making a difference and enjoy the flexibility that we encourage with a friendly work Life balance. We believe in enabling people to do more of what matters through our Software and as a Careview Team member you will actively contribute to making a difference everyday.

Working Hours:

Monday to Friday, 8:30 am to 5:00 pm, with flexibility for additional hours as needed.

Reporting To:

Commercial Manager

Travel:

Occasional travel for team collaboration and meetings.