AddressJob no: 493344
Work type: Full Time
Location: Head Office, Canberra
Classification: DHA Level 6
Are you an experienced applications/systems analysis leader interested in heading up the Applications Support team? Do you have a passion for troubleshooting, experience in applications or systems analysis and leading a team, download the position description and apply today!
About us
Defence Housing Australia (DHA) is a Nationally Recognised Government Business Enterprise with the primary role of providing housing and related services to Defence and their families. DHA manages one of Australia’s largest national housing portfolios of about 17,000 properties and is currently seeking an experienced Technical Lead to join the team.
About the role
As the Application Support Technical Lead, you will head up the Applications Support Team. You will lead and prioritise application support issues, disseminating technical information, improve your leadership skills to ensure effective resolutions are implemented in a timely manner by the team.
About your team
You will report to the IT Client Services Manager within the Infrastructure Operations team. The Infrastructure Operations team sits as part of the Business Solutions and Technology Group. The IT Client Services team is responsible for supporting bespoke, hybrid and cloud platforms, with new and enhanced capabilities being delivered through the Technology Refresh Program.
Skills you need to succeed in this role:
- Experience in delivering positive outcomes, providing Technical Leadership, and contributing to, and maintaining a customer service culture and the coaching of team members and their professional development.
- Strong understanding of ITSM processes and procedures and contribute to their continuous improvement.
- Ability to analyse systems issues, conduct root cause analysis, document outcomes, and contribute to Problem Management.
- Skills to assist in prioritising permanent solutions based on documented root cause findings and develop analysis documentation for the Perm Fix Multi-disciplinary Team (MDT).
- Proven ability to work with key IT and business stakeholders to manage and prioritise issues, determine appropriate work outputs in both business as usual and project context.
- Proven experience in business analysis techniques to record problems and document implementation needs within DHA’s existing development framework.
- Ability to evaluate existing processes and procedures, contributing to continuous improvement through the development of policies, procedures and guidelines.
- Well-developed oral and written communication skills, analytical and conceptual skills including experience in managing and resolving issues.
For further information regarding this role please refer to the Position Description within Defence Housing Australia's online careers site.
Order of Merit
Any merit pools established from this merit-based process will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.
Any questions? Please contact Pete Williams, IT Client Services Manager on T 02 6217 8*** E *************@dha.gov.au
How to apply
To apply, please click the Apply Now bubble below. Additionally, to view the position description for this opportunity please see the View Position Description bubble below.
*A 500-word one page pitch is required to apply for this role.
RecruitAbility
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability
Inclusion and Diversity
DHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community including, Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex-defence members, mature aged employees and carers.
Applications close
AEST 11:55pm Monday 17 June 2024
View Position Description
Advertised: 03 Jun 2024 AUS Eastern Standard TimeApplications close: 17 Jun 2024 AUS Eastern Standard Time
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