AddressCompany Description
Become part of our growing community of bright, motivated people who are dedicated and inspired by what they do best. Principled, honest, and supremely attentive are qualities that set us apart and guide our decisions, every day. Our creative approach to technology continuously breaks new ground so that our customers can do more.Over the last 17 years, Intelerad has grown into a leader of the medical imaging software industry. We take pride in being a world-class healthcare solutions company with more than 300 employees and over 1000 customer sites. Today, our distributed solutions play a vital role in the delivery of healthcare across 11 time zones, 3 continents, and counting
We are Intelerad. Join us if you care to make a difference in healthcare.
Job Summary:
The Applications System Analyst is responsible for delivering a range of technical services and expertise to Intelerad's new and existing clients. This role participates in evaluating client needs and developing configurations that support business processes, testing and troubleshooting system setups, and facilitation and support of system go-lives. Ultimately, the Applications System Analyst will be responsible for ensuring that the product is operational and satisfies both client needs and the requirements of the sale.
Supervisory Responsibilities:
● None
Duties/Responsibilities:
● Ensure that all service level agreements (SLAs) are met and delivered according to specifications
● Log and document all incidents within a ticketing system and problems within ITSM system
● Analyze, diagnose root causes, known errors and resolve challenging issues relating to software applications, Windows OS, SQL Server databases and other related technologies
● Refer incidents to other parties when an incident is beyond your current skill-set
● Proactively monitor, document and fix problems or anomalies found at our clients' installations
● Manage and exceed customers' expectation by providing excellent service
● Ensure that all service level agreements (SLAs) are met and delivered according to Support specifications
● Versatility to rotation shift & pager scheduling ● Participate in sharing knowledge and publishing Knowledge articles
● Participate in any project deemed necessary by the organization
Qualifications
Required Experience/Skills:
● Degree in Computer Science or equivalent
● 2 years of work experience in Windows administration and technical customer support and/or a tertiary degree in a computer related field
● Knowledge of Microsoft Windows operating systems for Servers and Workstations
● Excellent communication skills in English and French (verbal and written)
● Experience running queries in Microsoft SQL Server
● Knowledge of Linux ● Remote troubleshooting (ssh, VPN tunnels)
● Experience in a medical and/or research environment ● Highly motivated and customer focused
● Excellent professional communication skills (verbal, and written)
● Team oriented
● Attention to detail
● Strong problem-solving skills
● Remote server hardware diagnosis
● MS SQL Administration
This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands
Additional Information
All your information will be kept confidential according to EEO guidelines.
All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.
Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act ("ADA")as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines "disability" as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment.
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