AddressWhat success looks like in this role:
The position will be a Subject Matter Expert on Application Packaging. Job includes classification, discovery, and packaging applications which can be deployed via Systems Management tools. Custom scripting would be an added advantage. End-to-end understanding of request / Release management process.
Responsibilities and Accountabilities:
- Should be a Subject Matter Expert in Application Packaging, Application Virtualization, and Applications Assessment technologies and be ready to present or lead discussions on these technologies.
- Very good knowledge of MSI packaging with Flexera Admin Studio
- Very good knowledge of scripting with PowerShell
- Good knowledge of the App Deployment Toolkit
- Lead and drive any major escalations to a successful closure.
- Lead automation initiatives
- Should have a thorough understanding of all the KPIs and SLAs. Should be able to derive and calculate KPIs.
- Provide Level 3 support to the client’s Service Desk and Level 2 engineers as needed.
- Should take part in account transitions, ensure all the right processes are applied and followed and a clearly defined and documented RACI matrix is in place.
- Should be able to work with the Solution Architects on new proposals and provide improvements and suggestions to the solutions.
You will be successful in this role if you have:
- NV1 Security Clearance is required.
- Strong understanding of ITIL, specific to Change & Release management
- Ability and willingness to take direction from team Lead, SDM and Client Executives
- Ability to work in a team environment
- Able to adapt to a changing technical environment
- Ability to coach other members of the team in their area of expertise
- Ability to communicate clearly with all team members and end-users
- Ability to work with a sense of urgency
- Customer-facing presentation and consulting skills
- Strong knowledge of Microsoft PowerShell
Certifications:
- Flexera Admin studio Certification Preferred
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
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