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Salary- Location: Canberra ACT; Sydney, NSW; Melbourne, VIC; Brisbane, QLD; Adelaide, SA
- Salary Range: $76,696 - $81,802 + Attractive Superannuation
- Contact Officer: Jude Van Konkelenberg 02 6289 6036 Jude.VanKonkelenberg@dva.gov.au
Policy Officers support the team to coordinate enquiries from service delivery areas, manage mailboxes and follow up routine correspondence from delegates, clients and providers, and communicate updates through phone and email. They will be self-motivated, adaptable to change, have excellent organisation and communication skills and attention to detail. They will also have the ability to learn new tasks and processes quickly, manage competing priorities in a fast-paced environment and build productive working relationships.
Policy Officers are supported to acquire an understanding of working with and interpreting legislation. Additionally, Policy Officers may need the ability to contribute to corporate tasks, such as assisting with coordinating meetings, planning and scheduling meetings managing schedules. This may be across sections or more broadly within the division, as needs arise.
Applicants should have the following skills and abilities:
- demonstrated experience in administrative support, project support or similar roles and experience using records management systems
- experience in the use of Microsoft Office applications including Word, Excel, Outlook and PowerPoint. Advanced word processing skills are highly desirable.
- experience with or the ability to quickly learn how to use Microsoft Teams, TRIM (HP Content Manager) and R&C ISH is highly desirable
- demonstrated experience working within a fast-paced team to achieve outcomes.
- Previous experience working in a Public Service or policy environment will be highly regarded.
- Policy Officers may be asked to undertake Executive Assistant duties if and when required.
- A background in providing executive support is desirable and may be beneficial to candidates.
In accordance with the principles of workplace diversity, Work Health and Safety, participative work practices, the APS Values and Code of Conduct and under general direction, duties include:
- preparing and/or quality assuring general correspondence and less complex documentation in accordance with departmental guidelines
- monitoring and coordinating mailboxes and developing appropriate systems, procedures and controls to enhance the accuracy, timeliness and presentation of workflow within the branch
- assisting with coordinating administrative tasks (e.g. phone lists, leave register, Senate estimates responses, property and accommodation)
- undertaking filing and records management functions ensuring records are accurate, complete and are managed in accordance with departmental policy
- undertaking less complex research, collation and analysis of data and preparation of reports
- initiating and ordering supplies and equipment, processing accounts for payment and coordinating, collecting and analysing information for monitoring purposes
- coordinating meetings with internal and external stakeholders and assisting with the preparation of meetings and events
- acting as the first point of contact including greeting visitors, receiving and responding to phone calls, emails and correspondence and ensuring a high level of customer service to all staff and external parties
- establishing effective working relationships and high standard of customer service
- liaising with internal staff and external agencies on matters relating to the work area.
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
This recruitment process is being used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the Candidate Information Pack.
Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to18 months.
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.
Successful applicants engaged into the APS will be subject to a probation period.
DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.
DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit:
