Aps 5 Information Service Officer

• Location: Canberra ACT; Sydney NSW; Brisbane QLD; Adelaide SA; Melbourne VIC; Perth WA; Hobart, TAS; Darwin, NT
• Salary Range: $88,923 - $92,670 + Attractive Superannuation
• Contact Officer: Nicola Lynch 0427 806 624 Nicola.Lynch@dva.gov.au

Open Arms is Australia’s leading provider of mental health services for current and former Australian Defence Force (ADF) members and their families. The newly established Clinical Governance Branch in Open Arms is seeking two APS 5 Information Services Officers as part of the Information Releases Team. This team takes carriage of processing all Open Arms legal notices including Freedom of Information (FOI) and subpoena requests, and APP12 Releases of Information (ROI) to Open Arms clients. This team delivers high quality services and support to Open Arms with responding to requests for information, escalations and liaison activities across Open Arms, the broader Department and the Ministers Office.This role involves high attention to detail in the reviewing, collating and releasing of complex and sensitive client content, managing competing priorities to enable timely, effective and coordinated responses to all Information Releases while exercising sound professional and ethical judgement.The occupant of this position will work closely with all members of the Clinical Policy and Governance section and may be required to undertake duties to support other similar functions within the team.As an APS 5 employee, the successful candidate at this level would generally be required to undertake work that is moderately complex to complex in nature and operate under limited direction. They are accountable for organising their workflow and making independent decisions relating to an area of responsibility. APS 5 employees undertake specialist or technical research and analysis, conduct investigations, and undertake procedural, clerical, administrative support or operational tasks. Employees may have a considerable public contact role and may be required to communicate with and provide advice to a wide variety of customers and external stakeholders. Work may include supervision of lower level employees and responsibility for managing staff performance, allocating work and identifying opportunities for on-the-job training.Duties

• Prepare the administrative tasks associated with Open Arms legal notices and ROIs for internal and external parties in accordance with legislative and policy authorities and within stipulated timeframes.
• Work with the Open Arms regional offices as required to assist in facilitating the review and collation of sensitive client information and preparing documents as required with high levels of attention to detail.
• Support ongoing clinical and organisational quality improvement activities and contributing to the development of clinical program policy advice and procedures.
• Contribute to the administrative functions associated with preparing high level and considered written summaries, briefs, reports, and responses to Open Arms senior management on sensitive client matters as required.
• Other duties as appropriate to support the section and best practice outcomes for clients and other business areas.

Eligibility

• Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
• All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

NotesThis recruitment process is being used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the Candidate Information Pack.Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to18 months.A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.Successful applicants engaged into the APS will be subject to a probation period.DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: