Address Do you have a passion for client service?
If so, we have a terrific opportunity to join a dynamic team at the heart of health product regulation in Australia. Your job is to deliver high quality service to all of our stakeholders. You'll be a natural collaborator with success in breaking down organisational barriers to achieve outcomes.
The key duties of the position include
• Provide quality information to external stakeholders in response to phone and email enquiries
• Refer complex enquiries to relevant regulatory areas within TGA
• Use enquiry management technology to manage and log enquiries
• Assist in identification of hot issues
• Chair/minute team meetings
• Contribute to team process improvement projects
• Attend various meetings with team managers to gain a broader understanding of the work of the TGA
• Contribute to team goals and broader organisational objectives by undertaking other tasks as required
