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Form of workApplications close 15.00 PM AEST, 6th March 2024Mandatory: Australian Citizenship required to work within Federal Government. About the Organization: This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role.
This agency is known for having a great culture across different teams and have excellent office locations in Geelong or Broadmeadows – VIC. About the Team:The Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of reviews and complaints. Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve reviews and complaints in a timely manner as outlined in the Agency Service Charter.
The Complaints and Participant Incidents Team prepares high level advice including letters, briefs and reports for a range of audiences including Ministers, Executive Leadership Team, Agency Board, Independent Advisory Council and oversight bodies. About the role: The APS4 Complaints Officer is a team membership position that will work within defined parameters relating to their area of responsibility. The role will be required to apply well-established policy, principles, practices and procedures to achieve outcomes that supports and contributes to Agency’s objectives.
Responsibilities of the role include but are not limited to: Supporting the coordination of complaints received by the NDIA including resolving at point of entry, assessing, recording and referring as required. Contacting relevant stakeholders to confirm receipt of referred complaints and gather…
Click here to view more detail / apply for APS4 Complaints Officer
