APS4 Complaints Officer

Are you looking for a new exciting role in Federal Government?

If you're ready for a challenging and rewarding career in the Federal Government, I encourage you to apply today and be part of a dedicated team making a difference in our community.

Inviting all candidates able to attend in person interviews / info sessions in Geelong on Tuesday 12th March 2024

Feature Role:APS4 Complaints Officer - Geelong

Job ID: 110294

Location: Regional Victoria - Geelong

Duration: Initial Contract 12 months (with extension option)

Salary: from $43.82 per hour + 11% Superannuation

Note: To be eligible for consideration, you must be able to attend an info session in person, preferably on Tuesday the 12th March.

Applications Close: Strictly at 2pm on Monday 4th March, 2024*

Key Responsibilities may include:

• Undertaking various data entry tasks and maintaining high-quality record-keeping standards.
• Supporting the coordination of complaints received by the organisation, including recording, assessing, resolving at point of entry, and making referrals as necessary.
• Liaising with stakeholders and facilitating actions to progress complaints.
• Reviewing and evaluating information to determine complaint risk levels and escalating issues according to established Agency complaint handling processes.
• Contributing to record-keeping activities to ensure accuracy and currency of team records.
• Coordinating correspondence, briefing materials, and reporting functions for the branch as required.

What next? The application process:

A cover letter MUST be provided along with any application to me. Please don't be disappointed if you don't supply a cover letter and your application is rejected.

To be considered for this role, follow these three easy steps:

• Either apply here or email your current CV quoting the Job ID above to me at kris.middleton@randstad.com.au to receive a detailed position description and advice on preparing your cover letter (strongly recommended).
• Submit your application, including an appropriate cover letter, before the application deadline listed above.
• Arrange to attend an initial virtual info session with me.

Important Information:

This is a full-time position, Monday to Friday, 7.5 hours per day with a 30-minute break. Hybrid working arrangements are available.

Only Australian citizens are eligible to apply for this Federal Government role.

The application deadline is strictly 2 pm on Monday 4th March, 2024*

Late applications will not be accepted.

Contact Information:

For more information or to discuss this role further, please contact Kris at kris.middleton@randstad.com.au and include the Job ID: (Job 110294A & 110294D ) in your communication.

Working with Randstad as a Contractor^:

Our Human Forward approach means that you come first.

The advantages to working with Randstad include:

• Dedicated consultant helping you maximise your career journey.
• Exclusive discounts across a range of retail and health businesses.
• Weekly pay and Salary Sacrificing options.
• Newsletters, events and tailored job support.

Additional Requirements:

All applicants selected for an interview will be required to provide a reference check before the interview. Successful applicants will also be asked to consent to a National Criminal History Check as part of the onboarding process for this Federal Government Organisation. Each application will be considered on its merits.

REGVIC2410

*Some job boards require me to list the job for longer than my deadline. For this reason please note the Application Close Date above.

^Note that contractors are paid a loading and are not entitled to holiday or sick pay. Please Consider if this type of work is suitable for you.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.