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Form of work OverviewThe APS4 Payments Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve straightforward to moderately complex enquiries. ResponsibilitiesInvestigating and resolving outstanding payment requests that have been rejected through the myplace provider and participant portals.Engaging with internal and external stakeholders to resolve payment enquiries.Processing manual payments to providers and self-managed participants.Working to resolve payment issues, guided by legislation, policies and standards, and Payments Branch Standard Operating Procedures (SOPs).Contribute to decision-making within the team/work area.Consistently meeting team and individual work resolution targets.Ensuring knowledge of and compliance with legislative, financial and administrative frameworks.Maintaining an awareness of government decision-making processes, Agency guidelines and regulationsIf you are interested in this role, APPLY NOW! or contact *************@Chandlermacleod.comAt Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA community.You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion
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