Aps4 Redress Support Officer

We are seeking experienced APS4 Administration Support Officers for a Federal Government department, several positions available. The positions are non-ongoing until May 2024 with a 12 month extension, and the department is located in Greenway ACT.
APS4 Administration Support Officers provide administrative and operational support to the business teams.
Working under the support and general direction of senior staff, they make decisions within defined parameters relating to their area of responsibility. They may have supervisory responsibilities including task allocation, on the job training, checking of work and providing immediate feedback on performance.
 
Duties may include some or all of the following:

• Apply the relevant policies, procedures and guidelines to progress applications. 
• Provide administrative support to the team and/or work area  
• Prepare and edit letters and notices sent to applicants, nominees and institutions. 
• Code application information in Case Manager, keeping accurate and comprehensive records. 

Skills and Attributes required:

• Write, edit and proof-read 
• Maintain accuracy and attention to detail in transposing information from software & database systems to approved document templates 
• Using HP Content Manager for the secure keeping of information and documents 
• Apply established criteria and make accurate evidence-based decisions
• Use appropriate judgement, analysis and problem-solving skills
• Manage time and plan own workload against performance expectations and apply attention to detail
• Communicate in an effective way
• Develop knowledge of legislation, policies, procedures and information management requirements
• Display relevant computer literacy skill
• Work in and adapt to a changing environment
• Apply high ethical standards, confidentiality and discretion and consistently practice relevant government privacy, ethics and workplace health and safety and security protocols

Baseline security clearance is a requirement for this role or the ability to obtain.
Apply now at DFP Recruitment or contact Jane Rippingale on 02 6162 7333 or jrippingale@dfp.com.au for further information.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.