AddressThe Volunteer andVisitor Experience Administration Support Officer will work closely with the Volunteers Coordinator and the Visitor Experience Team to support the engagement, rostering, and individual support of volunteers across the National Museum of Australia and all front facing activities performed by the Visitor Experience Team.
The position will provide information regarding the Museum’s volunteering program to the public and assist teams across the Museum, including the PS Enterprise Paddle Steamer volunteers committee and the Education team.
Opportunities for input into the future development of volunteering and customer service excellence across the Visitor Experience Business Unit, will make this a dynamic professional experience for a self-driven multi-tasker with strong customer service skills.
Position responsibilities and duties include:
- being the first point of contact for volunteers and customer service enquiries, via email, in person and telephone
- updating volunteer information and contact database, including information sharing via SharePoint site
- managing the volunteer rostering system and negotiating availability and responsibilities with volunteers on an ongoing basis
- contributing to volunteer recruitment and orientation
- assisting with volunteer recognition activities and events
- minute-taking and secretariat provision for volunteer committees and groups
- assisting with implementation of volunteer policies and WHS requirements
- manage daily equipment and security requirements related to the provision of volunteering services
- assisting with the management of the Museum’s ticketing and Information email in boxes
- liaising with Host Team Leaders and Bookings Team daily
- assisting the Visitor Experience team with operational duties, as required
- Supporting Museum-wide volunteering initiatives and events.
What will the successful candidate bring to the role?
The successful candidate will have solid knowledge of volunteering and the support required to successfully engage and develop volunteers, preferably within the cultural and/or educational sectors. They will have a record of accomplishment of excellent administrative service provision, coupled with excellent communication and customer service skills.
They must have an in-depth understanding of the support necessary to nurture a strong and reliable volunteering program in a post-Covid environment.
The incumbent will be a strong communicator, with proven capacity to effectively plan and organise their own work and the work of others.
High-level skills across administrative systems, databases and the willingness to learn new skills in a future digital environment are essential.
Selection criteria
Please provide a statement (800 words maximum) explaining how your skills, knowledge and experience will be relevant to this position.
Align your responses with the selection criteria and include contact details for two referees in your application, including your current supervisor.
- Demonstrated ability to process administration tasks, prepare rosters and manage private and confidential information efficiently and accurately.
- Demonstrated understanding of the importance of volunteers in a large organisation and the sensitivities surrounding their individual needs.
- Demonstrated ability to communicate sensitively and effectively with a diverse range of individuals and groups.
- Excellent time management skills and the ability to work concurrently on a range of tasks and projects that enhance the overall volunteering and Visitor Experience at the Museum.
- Demonstrated ability to coordinate people, projects and events.
- Knowledge of work health and safety (WHS) principles and the ability to recognise and mitigate risk.
The National Museum of Australia (the Museum) is committed to building an inclusive and culturally diverse workforce. We welcome applications from across our community including, Australian First Nations peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, mature aged employees and carers.
In general, positions at the Museum are described as ‘Identified positions’ to signify that our roles require an understanding of the issues affecting Australian First Nations peoples. Our staff also require the ability to communicate and engage respectfully, authentically, and ethically with Australian First Nations peoples, businesses, and communities to build trust and long-term relationships.
The Museum is also committed to ensuring a child-safe and child-friendly environment. All employees are expected to demonstrate a commitment to, and support for these principles in theory and practice.
Eligibility
To be eligible to apply for this vacancy, applicants must:
- be an Australian Citizen
- Undergo a number of pre-employment checks, including a police records check.
