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Form of workAPS5 Guidance Officer
Pay Rate: $55.24 per hour + super
Type: Ongoing contract
Hours: Full-time, Mon – Fri, 8:30am - 5pm
Location: Newcastle CBD
Your new company
You will be working with a community-based government organisation that provides essential services to the community, focusing on supporting those in need and making a difference for each of their participants. We are looking for motivated individuals who are driven to provide excellent service and positive solutions for program participants. This role is based in Newcastle and offers flexible working arrangements post training.
Your new role
As a Guidance Officer, you will be working closely with both internal and external stakeholders to research moderately complex enquiries and provide guidance in accordance with company policies and procedures. Your main responsibilities will be:
- Provide advice on a range of matters to resolve moderately complex enquiries.
- Interpreting and understanding relevant policy and legislation, and the ability to communicate key information clearly to internal and external stakeholders.
- Developing or updating guidance material in response to stakeholder feedback.
- Contribute to the continuous improvement and innovation of the organisation.
- Managing multiple priorities whilst maintaining high work standards.
- Ensuring compliance with governance protocols.
- Any ahdoc duties as required by management.
What you'll need to succeed
- Understanding of SAP, CRM and PACE systems.
- Ability to manage competing deadlines and prioritise tasks.
- Excellent verbal and written communication skill.
- High level attention to detail and accuracy.
- Experience in a similar role is essential.
- Legal or similar background is highly desirable, but not essential.
- This role requires candidates to be an Australian Citizen.
- Successful candidate will need to complete 2x reference checks, a Working with Children Check and a Police Check.
What you'll get in return
- Amazing opportunity to get experience working in a government organisation.
- Full time, ongoing contract in a great location.
- Flexible working arrangements post training.
- Excellent training program, and ongoing training and support from your team.
- Working with a friendly and established team.
- Weekly pay cycle.
- Receive ongoing support from your consultant Hays.
What you need to do now
If you're interested in this role, click 'apply now' or forward an up-to-date copy of your resume to os.newcastle@hays.com.au, including a brief statement outlining your suitability for this position.
Applications close on the 25th January 2024, however there will likely be multiple recruitment rounds, so we recommend you still contact us after this date to register your interest for future opportunities.
