DFP Recruitment are currently supporting a medium sized Federal government agency in sourcing APS5 Indigenous Service Delivery Stream Contact Officers contractors for a national program.The position is located in Wagga Wagga NSW. This contract offers an annual salary up to 12 months, which includes paid leave and 15.4% superannuation.You will work in a supportive environment, where employee well-being is prioritised with access to a range of support services.We are seeking candidates with a fit for the following criteria:
- an understanding of the issues affecting Aboriginal and Torres Strait Islander peoples
- an ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander people.
- Apply the National Redress Scheme for Institutional Child Sexual Abuse Act 2018, and relevant policies, procedures and guidelines to progress applications
- Specialised (culturally sensitive) end-to-end progression of redress applications, undertaking
- relevant actions progress them from receipt to outcome
- Provide support through all stages of the application to assist applicants and their Redress
- support services
- Working as part of a team, manage a case load of sensitive and complex applications
- Communicate with the applicant using trauma-informed principles
- Develop and maintain relationships with internal and external stakeholders
- Code application information keeping accurate and comprehensive records
- Demonstrated experience in working with Aboriginal and Torres Strait Islander people and
- communities, including communicating in a culturally competent manner, and understanding of contemporary and historical issues facing Aboriginal and Torres Strait Islander peoples
- Demonstrates empathy and understanding, communicates effectively and takes a client centred approach
- Demonstrated ability to communicate with applicants using trauma informed principles
- Ability to interpret complex information and identify key aspects to support validation, assessment and recommendation processes
- High level of accuracy and attention to detail in reading, writing and talking about applications, as well as the processing and recording of information
- Self-awareness and ability to self-manage in a complex, changing environment whilst in a diverse team with a high workload in a high-risk environment
- Demonstrated ability to self-regulate emotions, adapt to changing priorities, and work schedules