State Service Delivery Manager - Nsw/Act

About MEGT 

MEGT is an Australian not-for-profit business which has created great job outcomes for more than one million Australians since 1982. 

Our purpose is to inspire people and enable businesses and communities to create employment solutions that change lives for the better. People are the foundation of our business and the reason we do what we do. We know that investing in people is what grows our business and are proud to be certified as a Great Place to Work.  

MEGT is committed to being an Equal Opportunity Employer and Child Safe Organisation. We have a culture that values safety, diversity, and inclusion and encourage all applicants, including minorities, genders, protected veterans, First Nations People and individuals with disability to find their ME with MEGT. You can read more about MEGT and our commitment to creating an inclusive workplace here https://www.megt.com.au/about-us 

The MEGT Difference 

At MEGT as a Great Place to Work, we understand the importance of work life balance and offer meaningful benefits to support you and your career at MEGT: 

• Flexible working arrangements
• Fully maintained company car
• We offer 14 weeks paid parental leave and continued support through our partnership with Circle In  
• Generous leave entitlements including 3 days paid close down leave over Christmas  
• Opportunity to buy additional annual leave or cash out annual leave  
• Access to salary packaging options 
• Inclusive, supported and continuous growth development through study support   
• Employee Assistance Program for staff and family members  
• Retail and entertainment discounts across leading brands 
• Pro-rata long service leave after seven years 

The Opportunity

As the State Service Delivery Manager – NSW/ACT, you will play a key leadership role within our Recruitment and Management Services (RMS) division. Reporting directly to the National Service Delivery Manager, you will oversee the day-to-day operations of our Business, including Service Delivery, business development, key account management and quality assurance. Operating from either our Ultimo or Liverpool office, you'll lead the development and execution of state-level strategies for our RMS division, ensuring effective implementation across the entire NSW and ACT region.

You will also be responsible for but not limited to:

• Ensuring the safety of apprentices, trainees, and employers throughout their journey from induction to completion.
• Optimising team member case load and activity to ensure additional capacity is allocated acquiring new clients/hosts in collaboration with the National Sales Team.
• Effective account management and issue resolution with identified national clients.
• Strategic engagement with local schools, Registered Training Organisations, government departments and community bodies.
• Improving apprentice and trainee completion rates.
• Ensuring compliance with RMS policies and procedures.
• Developing and implementing strategies to improve the experience of MEGT clients and employees.

About you

You will be a strong people leader, demonstrating a track record of success in a comparable role. You are known for your adaptability, tenacity and commitment to innovation. You will find fulfillment in building strong relationships, improving business performance, and have a passion for the Group Training Model, including:

• A proven people leader, capable of building a strong culture focused on effort, accountability, and dedication to high standards of Service Delivery.
• A results driven individual with a proven track record of successful client acquisition and superior business development skills.
• Familiarity with the VET sector, including current trends and factors influencing the apprenticeship sector.
• Proficient negotiation skills and a knack for influencing, particularly in managing large-scale change initiatives.
• A track record of achieving business growth, through both the acquisition of new business and organic growth of existing clients.
• Highly developed communication and interpersonal skills to establish positive relationships with internal and external stakeholders.
• Robust strategic planning skills and experience, complemented by a drive for operational excellence.
• Previous exposure to talent acquisition and pre-employment programs for disadvantaged or underrepresented cohorts.
• Demonstrated success in the effective use of process management technology and CRM systems including high level of digital literacy with multiple Microsoft Office applications.
• Ability to travel on an as required basis to facilitate client and staff meetings, events and training.
• Current driver licence or ability to travel.

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm. The successful applicant will be required to undertake pre-employment checks which include a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications. 

How to Apply 

We want to make finding your ME with MEGT accessible and inclusive.  

If you are interested in this opportunity and want to have a career at a Great Place to Work, we encourage you to submit your application by clicking the apply button. If you would prefer to apply in another format or mode, or require any assistance, additional support, or have questions about this role, please contact our Talent Acquisition Team at ***********@megt.com.au or on 1300 634 863.