Service Delivery Manager - Value Chain

Are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose - ‘to create better experiences together for a better tomorrow.' It's that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in an dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Welcome to Group Enablement

Our Group Enablement Teams are the Technology, Business Enablement, Value Chain, and Replenishment experts developing new capabilities and platforms for a better retail future. We're the crucial link between our stores and the stock they need, the IT engine moving our business forward, the strategic connectors streamlining the way we work, and the forward thinkers using tech to transform the retail experience. Uniting cutting edge technology, data, and retail smarts, you'll work behind the scenes, in the margins, and across every corner of the business - to uplift our capability, amplify our collective impacts, and revolutionise the customer experience.

What will I be doing?

As our IT Service Delivery Manager you will be the primary IT point of contact for our Product and Value Chain business operational teams. Using your skills, knowledge, experience and passion for retail to define, initiate and manage the operational delivery of technology solutions with the aim to exceed business expectations and drive advocacy for the IT Division.

As the primary contact point for IT operations, you will ensure IT Service Delivery meets agreed service level objectives through incident, problem and IT change management.

Key Responsibilities Include:

• Build and maintain relationships with their business leadership teams, key business operations teams and IT support leadership teams
• Drive continuous service Improvement across the portfolio by looking at trends
• Represent IT within the business operations teams where support can:make a difference and improve communications and business relationships
• Be on call for major incidents
• Provide timely IT service restoration status reports to their business during major incident
• Aligns with their respective business leadership teams to understand future IT needs so that business requirements can be interpreted and communicated to IT Solution leads

About You:
You will have extensive experience in support IT systems as well as leading major incidents and experience in business partnerships and customer engagement.

• Understanding of the supply chain landscape and the relationships to our stores and broader IT technologies, applications and services.
• Bachelor Degree in computer science or equivalent is desirable
• Strong Leadership skills that enable a clear direction and vision for the area to be understood by all stakeholders
• Experience in Retail Business with a strong emphasis on Value Chain (Supply chain and logistics)
• Experience in Business Process & IT Systems
• Excellent interpersonal skills

What you'll experience

Our Team Members are at the heart of everything we do and we're always looking for ways to support your career journey and reward great work:

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.
• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
• A progressive and competitive leave policy that gives you more space for what matters to you.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process

Platinum Tier Employer - Australian Workplace Equality Index for LGBTQ+ inclusion

Employer of Choice for Gender Equality - Workplace Gender Equality Agency.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes