APS5 Reportable Incidents

Chandler Macleod is currently recruiting for an APS 5 Reportable Incidents Officer to work for a Federal Government client based in Parramatta or Penrith. Contract role untill 22/05/2026 with the possibility of extension.Description:

• Assessing and monitoring complaints and other regulatory intelligence, consistent with the National Disability Insurance Scheme Act 2013 and Rules.
• Managing a caseload of complaints in connection with the provision of supports and services by Registered or unregistered NDIS providers, including the assessment of complex matters and escalating incidents for investigation or other action where necessary.
• Identifying and providing advice on trends and issues through the oversight and review of complaints received by the client.
• Completing assessments of complaints and other regulatory intelligence to a quality standard within agreed timeframes.
• Providing education and training to providers in relation to identifying incidents, preventing and effectively responding to abuse and neglect of people with disability, through the provision of information about the Commission's functions.
• Developing and maintaining strategic relationships with a large and diverse range of external stakeholders, including state and territory counterparts, service providers, and regulatory bodies to facilitate the work of the function, and the client more broadly.
• Preparing complex and/or sensitive correspondence and corporate documentation, including reports, briefings and submissions.
• Contributing to a learning culture where expertise can be developed and appropriately shared.
• Contributing to supporting and building capability in a team environment through input in team and national forums.
• Have an understanding of vicarious trauma which may occur through conversations with providers and participants and/or when reading documentation where distressing information may be disclosed.

Required Skills:

• Complaint Assessment and Monitoring
• Caseload Management
• Escalation of Incidents
• Trend Identification and Analysis
• Compliance with Regulations and Standards
• Timely Completion of Assessments
• Provider Education and Training
• Relationship Building with Stakeholders
• Strategic Communication
• Corporate Documentation Preparation
• Contribution to Learning Culture
• Team Collaboration and Capability Building
• Understanding of Vicarious Trauma

If you feel you are a suitable candidate submit your application by hitting “Apply for this job”.At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusionShare this jobInterested in this job?Save JobCreate as alertSimilar JobsSCHEMA MARKUP ( This text will only show on the editor. )Part of RGF Staffing APEJ, Chandler Macleod, we get people.sOur specialtiesOur specialtiesAdviceMore from usChandler Macleod acknowledges the Traditional Owners of Country. We pay our respects to the Aboriginal and Torres Strait Islander cultures, and to elders past and present, whose land we stand upon today.