APS5 Complaints Officer / APS5 Reportable Incidents Officer

About the roles:Our client is seeking APS5 Complaints Officers AND APS5 Reportable Incidents Officers. General duties are as detailed below.Duties:

• Assessing and monitoring complaints or Reportable Incidents and other regulatory intelligence
• Managing a caseload of complaints or Reportable Incidents.
• Assessing and escalating cases for investigation and other action.
• Developing and maintaining relationships with external stakeholders including other governmental/ regulatory bodies, and service providers.
• Providing education and training to providers in relation to identifying incidents, preventing and effectively responding to abuse and neglect of people with disability.
• Prepare complex and/ or sensitive reports, documentation, briefings and submissions.

Your profile will demonstrate:

• Demonstrated experience in similar roles.
• Experience with disability, regulatory bodies and government are highly advantageous.
• An understanding of vicarious trauma which may occur through conversations with providers and participants and/or when reading documentation where distressing information may be disclosed.

Eligibility requirements:

• Australian citizenship (mandatory).
• Successful candidates are required to undertake a Police Records Check prior to commencement of employment.
• Successful candidates are required to obtain and maintain at least a Baseline security clearance.

If you are interested and match the above criteria, please apply within.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.SkillsComplaints Officer, Complaints Management, Dispute Resolution, Dispute Resolution Officer, Dispute Resolution Manager, Reportable Incidents, Restrictive Practices, Incident Reporting, Incident Handling, Local Area Coordinator, Disability Case ManagerEducationSecondary School/High School