Address
Form of work
SalaryOn offer is a fantastic opportunity within the Federal Government supporting Aged Care Services. You will work by assessing complaints and liaising with multiple stakeholders and participants to resolve matters timely and accurately.
- Attractive Hourly Pay Rates + superannuation
- Stable Full Time Hours, CBD location, hybrid opportunities
- 6 month contract with potential extensions available
- Supportive, professional and flexible team environment
Position Duties:
- Manage calls and correspondence in regards to complaints
- Prepare documentation and reports
- Maintain database software, including evidence supporting the decision-making process and justifications of conclusions reached during the case management process.
- Collaborate multiple stakeholders and teams to contribute to resolutions, options and outcomes
- Effectively organise and manage a high volume of personal cases covering a diverse range of complex issues.
About you:
- Good judgement for assessing risk and associated decision-making
- Strong analytic & problem skills
- Strong knowledge of policies and guidelines
- Strong communication skills and resilience, including communicating effectively with stakeholders in challenging circumstances.
- Exceptional report writing skills
- Experience preparing documents for case management meetings
- Experience Assessing and responding to risks
- Experience in aged care or clinical experience is highly desirable
Applicants MUST:
- Be an Australian Citizen
- Hold a valid NPC (National Police Clearance) within the last 6 months
- Be vaccinated against COVID-19 (includes two COVID-19 vaccinations and one COVID-19 booster
- Be up to date with Seasonal Influenza Vaccination
Why choose to apply with Randstad:
Being a contractor with Randstad gives you access to great benefits. In addition to offering three pay runs a week you will also receive:
- Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.
- A free Employee Assistance Program offers you and your family support
- Access to your payslips at the click of a button via our MyRandstad App
- Plus more
Interested?What you need to do now:
If you're eager to find out more, click 'apply now', please be noted this role is not an immediate start and therefore we encourage only those that have the capacity to wait 4-6 weeks to apply.
Or to discuss the role further or send your CV please email Jasmine Kaiser at **************@randstad.com.au
*Please note due to high volumes of applicants only those shortlisted will be contacted
What's in it for you with Randstad?
Join Randstad's community of contractors for customer service roles across various Government departments. Working as a contractor with Randstad comes with many benefits.
- We offer three pay runs per week ensuring you are always paid within the week.
- Access to My Randstad portal for easy payslip access
- Exclusive access to roles before we go to market
- Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts Cinemas and many more
- Access to our employee assistance program services, including counselling services.
- Our team is genuine in the support they offer, whether it be helping you to secure the right work opportunity, supporting your development or supporting you while you are contracting for us.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
