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Form of workAPS6 Guidance Lead
Pay Rate: $60.26 per hour + super
Type: Ongoing contract
Hours: Full-time, Mon – Fri, 8:30am - 5pm
Location: Newcastle CBD
Your new company
You will be working with a community-based government organisation that provides essential services to the community, focusing on supporting those in need and making a difference for each of their participants. We are looking for motivated individuals who are driven to provide excellent service and positive solutions for program participants. This role is based in Newcastle and offers flexible working arrangements post training.
Your new role
As a Guidance Lead, you will be working closely with both internal and external stakeholders to research complex enquiries and provide guidance in accordance with company policies and procedures. Your main responsibilities will be:
- Develop and update internal and external guidance with a customer-centric approach.
- Listen and respond to feedback from participants, using this to make changes that will enhance the customer experience.
- Analyse supporting data and systems to develop internal and external guidance that reflects the organisation's policies and best practice guidelines.
- Initiate, establish, and maintain strong relationships with key internal and external stakeholders.
- Represent the branch as a subject-matter expert in and provide guidance, expertise, and advice for the delivery of requests from the executives.
- Provide detailed technical, professional, policy, operational support and advice in relation to complex problems.
- Coordinate and assist in the strategic planning, program and project management and policy development that support the organisation's objectives.
- Exercise both initiative and judgement to interpret legislation and policy, in the application of practices and procedures to achieve outcomes within the functions.
- Be accountable under limited directions to undertake complex work that is guided by legislation, policies, procedures, standards, methodologies and precedents.
What you'll need to succeed
- Experience working as a subject matter expert or in a policy focused role previously is essential.
- Understanding of SAP, CRM and PACE systems.
- Ability to manage competing deadlines and prioritise tasks.
- Excellent verbal and written communication skill.
- High level attention to detail and accuracy.
- Experience in a similar role is essential.
- Legal or similar background is highly desirable, but not essential.
- This role requires candidates to be an Australian Citizen.
- Successful candidate will need to complete 2x reference checks, a Working with Children Check and a Police Check.
What you'll get in return
- Amazing opportunity to get experience working in a government organisation.
- Full time, ongoing contract in a great location.
- Flexible working arrangements post training.
- Excellent training program, and ongoing training and support from your team.
- Working with a friendly and established team.
- Weekly pay cycle.
- Receive ongoing support from your consultant Hays.
What you need to do now
If you're interested in this role, click 'apply now' or forward an up-to-date copy of your resume to os.newcastle@hays.com.au, including a brief statement outlining your suitability for this position.
Applications close on the 25th January 2024, however there will likely be multiple recruitment rounds, so we recommend you still contact us after this date to register your interest for future opportunities.
