Aps6 Ict Service Desk Team Leader

• Ongoing & Non-Ongoing 12 months - Full Time
• $89,612 - $99,072 (plus 15.4% superannuation)
• Role located in WA - Midland

Our participants, Our people, Our purpose
Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.
A new role awaits
Seeking a challenging and rewarding career opportunity in the Information Communication and Technology (ICT) sector?
NDIA’s Information Communication and Technology (ICT) Services branch is seeking a highly skilled and motivated APS6 ICT Service Desk Team Leader to join our team in Midland WA.
The ICT Services branch within the Office of the Chief Information Officer (OCIO) provides essential technology services and support to the NDIA staff and partners. The branch manages relationships with Services Australia and other external ICT service providers within the agreed service levels.
*Please note – Affirmative Measures provisions are also open for this position. The affirmative measure positions are to improve employment opportunities for people with disability and Aboriginal and/or Torres Strait Islander people in the Australian Public Service.
Where you can add value
In this exciting role you will lead a team, drawing on your expert knowledge across ICT to provide guidance, mentoring and support to achieve service excellence. To be successful in the role, you will continuously lead your team, monitor and improve processes and procedures, analyse performance metrics identifying areas for improvement, implement strategies and preventive measures and foster positive team culture with encouraging open communication and collaboration.
You will be a highly collaborative and influential communicator, who can build trust and meaningful relationships with internal and external stakeholders.
Responsibilities of the role include but are not limited to:

• Working with the Service Desk Manager and other Service Desk Leadership to deliver customer service excellence.
• Coaching and mentoring staff to enable developmental and technical/process outcomes.
• Delivering ICT support and education via a range of methods including telephone and email.

Enough about us, let’s talk about you
The successful candidate is a leader with knowledge and experience to operate autonomously and collaborate confidently at all levels. This position requires working in a team setting and the ideal candidate will have the ability to work in a fast-paced environment with changing and competing priorities. Ideally, you will have excellent stakeholder management and interpersonal skills.
You are a problem solver by nature, act with integrity and show care for the people you work with. We are looking for someone with a positive contemporary attitude towards people with disabilities and a high-level understanding and knowledge of disability and its impact on individuals.
Your NDIA Experience
We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while were based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from Midland - WA, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with extension may be offered.
Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.
Applications for this role close at 11:30pm (AEST) 25th January 2024
If you have any questions, please contact Tiff Dakin on 0436855880 or email tiff.dakin@ndis.gov.au
With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.
NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.
RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.
The health and safety of workers, Participants and other visitors in our offices is our highest priority. Some roles within the National Disability Insurance Agency are covered by government Health Orders or Directives that require mandatory vaccinations.