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Form of workAcross the Monadelphous workforce, you will find stories of people who took an opportunity to make a difference with us and built a career and lifetime friendships as a result. We employ over 7,500 highly skilled people who contribute positively to our operations and the communities in which we operate. Ours is a culture built over 50 years, and it’s the reason for our continued success.
We are an ASX listed company that provides construction, maintenance, and industrial services to some of the world’s leading resource producers. Operating in seven countries, we are headquartered in Perth, WA. Working within our Corporate division, you’ll join a collaborative, cohesive team directly contributing to the success of our business every day.
The role of Team Leader – IT Service Desk, will see you working on-site from our Victoria Park head office leading a team of IT Support staff across Brisbane, Perth, and Manila.
Key Responsibilities
- Develop, lead, coach, and mentor the IT Service Desk team.
- Manage and lead the IT Service Desk team, managing their workloads and performance.
- Build relationships with a broad stakeholder group to provide an operational and business perspective to the IT Service Desk
- Develop, implement, and improve IT services, processes, and systems to deliver business outcomes.
- Encouraging team members to actively contribute to, and embrace the continuous improvement of IT services, processes, and systems.
- Manage an information/knowledge environment to ensure consistency, accuracy, and service delivery.
- Ensure the team operates within existing governance, licensing, or contractual guidelines.
Why us?
We provide the benefits you’d expect from a leading Australian company, but what makes us different?
- Our work. We offer diverse, challenging work on some of the world’s biggest resources, energy and infrastructure projects.
- Our culture. We’re solution focused, reliable and embrace a ‘can-do’ team environment.
- Our loyalty. We want you to reach your potential, we’d like to help you get there.
What you will bring
- Excellent leadership, customer service and communication skills.
- Ability to successfully liaise with internal and external stakeholders.
- Ability to manage and understand business priorities and team workload.
- Experience in a similar role providing IT support leadership.
- A solid understanding of the ITIL framework process principles
- Diploma or certificate qualifications in Information Technology, or a related field is highly desirable.
Safety is at the forefront of everything we do, and we live by our promise: The safe way is the only way. We embrace the benefits of employing hardworking people from a range of backgrounds, so we encourage applications that contribute to our diverse workplace. If you would like to see our Diversity Policy, please visit our website.
A career at Monadelphous is a career with a difference. Make it yours.
