Aps6 It Service Management Officer

Position Purpose:Are you a seasoned IT Service Management professional looking for a challenging opportunity? Our client is seeking a skilled individual to join its Service Management Office. As an APS6 IT Service Management Officer, you will play a pivotal role in operational management, specializing in one of the integrated practices such as Release Management, Change Enablement, or Problem Management, while also supporting other practices within the Service Management Office.Key Responsibilities:

• Identify, document, and categorize practice work items, managing them through their entire lifecycle.
• Engage with technical owners and stakeholders to facilitate efficient resolution of practice work items.
• Report on practice operations and performance.
• Identify, develop, and implement continuous improvements to practice capability, maturity, and performance.
• Engage with and support other directorates.

Essential Criteria:

• Minimum 5 years' IT Service Management experience in an ITIL based practice.
• Experience working in high performing, collaborative team environments.
• Ability to work effectively with stakeholders, vendors, technical, and business resources.
• Strong conceptual, analytical, and problem-solving skills.
• Commitment to meeting agreed work targets and standards.
• Experience in related IT practices such as Service Desk, Software Development, or Infrastructure Management.
• Experience in technical documentation, process, or policy design.
• Familiarity with Atlassian JIRA Service Desk and/or Confluence.
• Previous experience working in Government or providing services to Government agencies.

To apply
As this role is within the Federal Government, applicants are required to hold Australian Citizenship in order to be considered.DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.