AddressAPS6 Project Officer - Service Design & Processes
Disability Sector
Service Design and Stakeholder Engagement
12 Month Contract, Federal Government
Supporting all Agency policies, processes or initiatives, the Service Design Division works with impacted stakeholders to design and deliver Scheme improvements that deliver quality participant outcomes and enhance the overall Scheme experience.
Embedding co-design and understanding of stakeholder views and requirements, ensures that the agency's designs represent the greatest value to different stakeholders and audiences.
Key Accountabilities include:
Co-creating and documenting current state service through design and research, to identify current participant and staff experience and business processes.
Co-creating and co-facilitating process design improvements.
Advocating for the voice and experience of participants and stakeholders through work processes.
Co-facilitating design-thinking sessions with service users to design and test future service processes, channels and experiences.
Overseeing end-to-end service experiences in line with the Digital Service Standard, ensuring changes are based on participant and staff need and are consistent for all users across different touchpoints.
Contributing to the evaluation of proposed solutions and design at both a conceptual and tactical level.
Assisting management with the use of system tools and other duties as required.
Ideally you will possess:
Exceptional continuous improvement capability to identify opportunities, generate ideas and implement solutions.
Outstanding interpersonal and communication skills to ensure stakeholders (internal and external) needs are met and to ensure productive relationships and stakeholder satisfaction.
Supporting and coaching individuals in the team to develop trust, maximise knowledge and skills to ensure a commitment to the action plan for successful performance outcomes.
How to Apply:
Candidates must be an Australian Citizen to be considered for this opportunity.
Please select "Apply Now" above.
For a confidential discussion and to find out more about this opportunity please call Sonia Charman from Randstad on 8468 8007
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