AddressOccupation: Enterprise Technology Group
Location: Melbourne Metropolitan
Work Type: Ongoing - Full Time
The Administrative Appeals Tribunal (AAT) is seeking a Team Leader Service Desk to join our Enterprise Technology Group (ETG) team. The Team Leader is responsible for managing a Service Desk Team in providing high quality, responsive and timely 1st and 2nd level IT support to members and staff. The role will ensure ITIL processes are followed, especially regarding incident management and the communication of solutions and technical knowledge.
The role is expected to manage the performance of the Service Desk and support staff, ensuring work is done efficiently balancing the priorities of the Enterprise Technology Group and customers. Additionally, you will be expected to coordinate service response and act as an escalation point for complex enquires.
In this role you will take the next step up to team management and manage a team across the country. This is an exciting opportunity to help drive and shape support at the Tribunal. You are expected to provide leadership to your team members.
The position requires onsite attendance due to the nature of the work.
The annual salary for this position is from $90,199 to $102,499 plus 15.4% superannuation.
The AAT provides a rewarding work environment with excellent opportunities for training and career advancement.
We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander peoples, LGBTIQA+ people, people from culturally and linguistically diverse backgrounds and mature age people.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit:https://www.apsc.gov.au/recruitability
More information about this position, the scope of the role, duties and required capabilities and experience, is contained within the position description for this role, available from the Working at the AAT page of our website, www.aat.gov.au.
Position Eligibility Requirements:
The AAT requires Australian citizenship as a condition of engagement.
All employees are required to undertake an Australian Federal Police Check and health assessment.
Mandatory:
- Academic or Vocational certification in Technology and/or appropriate industry better practice standards and frameworks
- You must have or be able to obtain and maintain a Baseline security clearance
Desirable:
- ITIL Framework Certification
- Vocational certification in Microsoft Technology
- Scrum certification
How to apply:
Applications must be lodged by selecting apply below.
Please provide details of how your skills and experience make you suitable for the role and how they meet the capabilities outlined in the position description. These statements against each required capabilities and experience should be clear, concise, relevant and be no longer than 1-2 pages in total. Please note that applicants who do not address the required capabilities and experience will not progress to shortlisting.
Your Resume/CV should not exceed 4 pages in total.
Applications will be accepted until 11:00 pm (AEST) on Monday, 17 June 2024
Please contact our recruitment team on (02) 9276 5*** or ***********@aat.gov.au should you require assistance with accessing our website or with lodging your application.
Contact Officer:
Any questions about this position should be directed to Bede Carroll on (07) 3052 3*** or ************@aat.gov.au.
Position Notes:
Order of merit list/merit pool: A merit list/pool of suitable candidates may be created from this process. Suitable candidates on this merit list/pool may be contacted in relation to identical or similar ongoing roles in the AAT, or the broader APS, within 18 months from the date of gazettal.
Working for the AAT:
Play your part in the important work of providing a mechanism for the review of Government decisions affecting people’s lives.
The AAT is a Commonwealth Government agency that performs a key function in the Australian system of administrative law. We offer career opportunities to talented people with diverse skills and backgrounds. We are committed to a positive culture that is supportive, inclusive and rewards effort. Like the cases we are asked to review, our work is varied, complex and meaningful. It has a clear impact on the people and communities around us.
As a small and dynamic agency within the Australian Public Service (APS), our staff have opportunities to progress their careers through acting opportunities and secondments. We empower our people to build their capabilities through continuous learning. We provide a range of flexible work options and holistic health and wellbeing support. Our competitive employment package includes generous leave provisions and a 15.4% employer contribution to superannuation. For more information about these and other conditions of employment refer to the AAT Enterprise Agreement.
About the AAT:
The AAT plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws.
The AAT can take a fresh look at decisions made by Australian Government ministers, departments and agencies – and, in limited circumstances, decisions made by state government and non-government bodies. It also can review decisions made under Norfolk Island laws.
The AAT comprises members, the independent statutory appointees who hear review applications, and staff, who provide services to support applicants and the review process, as well as the Tribunal’s daily operations.
The AAT will be transitioning to a new merits review body, to be called the Administrative Review Tribunal, in 2024.
You can learn more about the AAT here. Information about the reform of the federal administrative review system can be found on the Attorney-General’s website
Attachments:
- PD ET010 - APS6 Team Leader, Service Desk.pdf
