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SalaryQLD, Caboolture Pool & Fitness Centre - Caboolture 4510
- Great career paths and development with an entrepreneurial organisation
- Free club access
- Full time position with great work / life balance
- Lead a team of passionate swimming teachers
The Role
This is an exciting time for Belgravia Leisure as we look to appoint a suitably qualified and experienced Aquatic Services Coordinator to build and lead a passionate, professional and highly engaged swim school team.
The Aquatic Services Coordinator will deliver exceptional customer service and have an in-depth knowledge of aquatic programs, as well as detailed aquatic industry knowledge. Planning and organising lessons and providing leadership to the team will require professionalism, equality, teamwork, accountability, and innovation to continually improve service delivery.
The Aquatic Services Coordinator will deliver and drive exceptional service and a culture of innovation and will identify opportunities (including new programs) to maximise participation and will develop and execute plans through engagement with the leadership team and key stakeholders.
Key accountabilities:
- Implement and promote the GOSwim program in line with Belgravia standards
- Implement processes for the success of the GOSwim Program
- Adhere to business plan objectives and events calendar
- Assist the leadership team to investigate accidents and incidents
- Achieve the set KPIs including financial performance
- Number of schools attending the program
- Retention of schools
- Maintain NPS and mystery shop scores in line with KPIs adopted by Belgravia Leisure
- Manage budgets and prepare required reports
You will have a passion for swimming and the progression of students. You have strong communication skills that build rapport and positive relationships with people and a commitment to customer service excellence. Successful applicants will demonstrate the ability to interact effectively with students that have a diverse range of ages, abilities, cultures and needs.
To be successful in this role you will have a minimum of 2 years’ experience in a Swim School environment and demonstrated ability to lead a team. You possess values such as integrity, excellence, courage, openness, respect leadership and accountability and must be able to run swim classes in the absence of a swim teacher.
About the Company
Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.
We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.
About the Qualifications
- National Police Check
- Current Level 2 First Aid & CPR Certificate
- Working With Children Check (or equivalent)
- Current Swim Certificate - Teaching of water swimming and water safety
- Swim extension certificates (desirable but not essential)
- Previous Swim School Coordinator Experience
- Strong people leadership with an ability to inspire others
- Excellent verbal and written communication skills
- Legally entitled to work in Australia
We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.
Belgravia Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at demik@belgravialeisure.com.au.
