Area Operations Manager

The Role:
Area Operations Manager is responsible for overseeing the day to day operation and performance of an assigned portfolio of car parks within the branch.
Its purpose is to provide leadership, guidance and direction to staff and Managers on Duty (MODs) to ensure that they perform their roles effectively and efficiently, and that agreed performance criteria are being achieved.
• Management of direct staff in relation to:Performance management and setting of objectives, Rostering,Leave and Training.
• Provide clear communication and direction to staff on directives and priority actions in accordance with the SOPs
• Plan and organise staffing and sufficient resources for portfolio and / or special events
• Provide visible leadership on site in support of on-site personnel. Manage and monitor the incidence of claims, customer complaints, staff issues and capital expenditure.
Site Performances and Reporting
• Monitor, review, recommend and implement changes to rate structures and signage
• Establishment of new sites
• Management of customer complaints and claims
• Client liaison
• Contractor liaison utilising the purchase order system within delegated authority limits
• Timely reporting of hazards, incidents and near misses
• Liaise with sales personnel with respect to permanent parkers
• Liaise with marketing personnel with respect to promotions
• Provide regular, accurate and timely reporting and analysis on site performance to budget to PM
• Identify, address and communicate actions taken on variances to budget in matters of resourcing, casual revenue, cost control
• Monitor and address revenue or SCR anomalies with staff
• Review and action audit report outcomes
• Solicit and report on market intelligence or trends
• Provide advice and recommendations on future infrastructure requirements
Successful applicants will:
• Have 5+ years management experience within a client service industry (ideally in retail, hospitality or other service industries)
• Tertiary qualifications in business is highly desirable
• Demonstrated experience in best practice people management and working knowledge of the application of relevant Awards or industrial instrument
• Strong Commercial and Financial acumen and broad experience in budgeting, forecasting, analysis and cost control over a multi-site operation
• Very high levels of numerate and literate competency
• Demonstrated competence in situation analysis and decision making
• Strong time management skills developed through involvement in multi-site, multi-tasking operations
• Demonstrated evidence of facilitating clear communication and direction to staff at all levels
• Significant experience in maintaining client relationships at all level
• Well-developed verbal and written communication skill
If you are interested in this great opportunity and meet the above criteria, please apply by submitting your resume and a cover letter addressing the key recruitment criteria through the link.
At Wilson, we are building a workforce that is representative of the community we protect. We welcome people from diverse backgrounds and are committed to supporting our Aboriginal and Torres Strait Islander Peoples with employment and career opportunities. We have an inclusive culture where innovation and teamwork are encouraged. If you wish to make a positive change in your community, contact us today.
After more than five decades in the industry, Wilson Parking is recognised as the market leader in the field of car park asset management in Australasia. We take pride in the fact that the car parks under our management are maintained to the highest standards and that we deliver the highest level of parking efficiency to ensure that our valued customers are provided with a seamless parking experience. As an organisation we’re here to Create Enduring Value, for our people, customers, communities we operate in, by delivering on our promise of Looking after what matters through our values of Care, Integrity, Accountability and Innovation.
A career at Wilson Parking, gives you more than just a position with Australia’s leading Parking Operator. By joining our team, you become part of an organisation that is focused on our people, our customers and continue to push the parking boundaries with industry leading innovation.
If you have never considered a role in parking before, you may be surprised by all that is involved to keep those boom gates opening and our customers happy. From the launch of the first online booking service, to our multi award winning app and customer service – we work hard to keep parking an essential part of any city.
Not only do we take pride in our technology, our car parks and the service that we provide to all customers, but we value the importance of those that make it happen – our team. We pride ourselves on inclusivity and by joining Wilson Parking, you will be welcomed by your team and have the support of the whole organisation. Naturally, you will receive all the training required to perform your role, benefit from a personal develop plan to help you reach your goals and be part of one of the leading organisations in Australia.