This fast-paced customer focused role is the central point for assessment and towing related queries from customers and providers. The Assessing Coordinator works directly with assessors, tow providers, our repairer network and customers to ensure that claims progress smoothly through the assessment and repair process, supporting customers to get back on the road sooner.The role requires autonomy, excellent time management, initiative, and adaptability. Whilst predominantly desk based, during times of major weather events there will be a requirement to take part in assessment centres. Excellence in customer service is a non-negotiable, as management of customer queries and complaints is a key component of the role.This role will require 2-3 days in the office at one of our Victoria, NSW, QLD or SA locations. Standard hours are 8am to 4pm.Locations
- VIC: Altona, Mt Waverley, Essendon Fields
- NSW: Bella Vista, Mascot
- QLD: Eagle Farm
- SA: Mile End
- Coordinate assessment bookings and ensure claims are correctly pathed for assessment.
- Assist with assessing and towing related queries from claims teams, customers, repairers and providers.
- Provide administrative support including quote management.
- Coordinate any post assessment and repair activities for the customer
- Work closely with towing provider partners to ensure SLAs are met.
- Identifying key areas for improvement based on the job experience.
- Motor Claims or Claims experience preferred.
- Passion for customers and delivering exceptional service
- The ability to multi-task and have outstanding time management skills
- Strong attention to detail and can work well under pressure
- Strong communication skills with the ability to tailor communication to the audience to articulate complexity
- Ability to use customer and commercial acumen to enhance business performance
- Knowledge of Claim Centre and MS Office Suite
- Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
- Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.