Asset Officer

Full Time, Max Term 12 month contractSalary $80k + super + salary packaging benefitLocation: Darwin, 0800Make a meaningful difference to the lives of Australians in needLife at Mission AustraliaWhen you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more and .Your OpportunityMission Australia Housing (MAH) is an established and progressive, Tier One National Community Housing provider of social and affordable housing and also provides both tenancy and asset management services for a number of third party organisations and private investors.As an Asset Officer, your role is pivotal within our organization, with a primary focus on conducting comprehensive assessments of our properties. Your main objective is to ensure that our properties consistently maintain a high standard of safety, maintenance, and compliance with all relevant regulations. This includes overseeing various aspects such as maintenance planning, safety inspections, compliance with industry standards, and adherence to legal requirements. Your contributions are essential in safeguarding our assets and ensuring they operate optimally while meeting all necessary guidelines and standards.Your key responsibilities will be to:Provide responsive, professional, and dedicated service to MA Housing clients, aiming to enhance tenant satisfaction continuously.Utilize effective questioning techniques to identify client maintenance needs, prioritize maintenance works, and set clear expectations for tenants.Log maintenance requests accurately in MA Housing systems and coordinate with outsourced maintenance contractors, ensuring timely completion of works and invoicing to maximize organizational income.Ensure outsourced maintenance contractors adhere to trade licensing, WHS, environmental, and MA Housing Code of Conduct requirements. Escalate unresolved issues to the Asset Manager promptly.Assist in maintaining good governance and administration of responsive maintenance works by maintaining accurate records, filing information, and providing precise data to management systems.Conduct systematic inspections of contractor works as per schedules specified by the Asset Manager. Identify and communicate defects/non-compliance promptly, ensuring remediation expectations are clear.Support the Asset Manager in managing contractor performance to deliver quality maintenance works, fostering a collaborative 'one team' approach.Ensure essential service certification programs are up-to-date, with inspections and testing conducted per relevant codes and standards.Attend properties with the Housing Manager to undertake Property Assessment Surveys (PAS) and scope required works. Review and provide timely feedback on scoped works within the portfolio.Foster respectful and constructive relationships with Housing staff, external stakeholders, and professionals across the NT, supporting understanding and collaboration on asset management processes.Requirements for SuccessPossess tertiary qualifications in a relevant field, providing a strong foundation in property management, maintenance, or a related discipline.Demonstrate knowledge and hands-on experience in maintenance delivery, including an understanding of maintenance processes and best practices.Familiarity with the community housing sector, including its regulations, policies, and operational dynamics.Ability to identify and triage maintenance issues effectively, coupled with strong administrative discipline to manage tasks efficiently.Proficiency in understanding maintenance and building contracts, ensuring compliance with contractual obligations and specifications.Proven experience working effectively as part of a team, collaborating with stakeholders, partners, and external contractors to achieve shared goals and deliver quality outcomes.Willingness and preparedness to conduct property site inspection visits, assessing maintenance works for compliance against quality expectations, industry standards, and contractual specifications.Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.Our cultureOur innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.If you have a disability and need support to submit your application, please email or visit our for additional contact details.Find out more about a .Your benefitsRewarding work – every day you know you’re making a real differenceNot-for-profit salary packaging, reducing your tax (details via )Free external, confidential counselling and access toVolunteering opportunitiesExtra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.How to applyClick ‘Apply’ and send your application today!As a committed employer, we will respond to your application.Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you