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Form of workOscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West.
Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria. The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments.
About the Venue:
Soaring above the coastline of one of Australia’s favourite beaches, Crowne Plaza Surfers Paradise puts you right in the heart of the vibrant beach hospitality scene. The hotel, which is part of the IHG family, makes it easy to transition between business and the playful beach lifestyle with a host of in-house business-focused services and carefree leisure amenities on demand.
The Role:
As the Assistant Banquet Operations Manager, you will play a crucial role in ensuring the seamless execution of banquets and events within our hotel. You will work closely with the Banquet Operations Manager to oversee all aspects of Banquet Operations, ensuring high standards of service and customer satisfaction.
Responsibilities:
- Collaborate with clients to understand their event requirements and preferences.
- Coordinate with various departments to ensure all aspects of the event are well-planned and executed.
- Supervise banquet staff, providing leadership, guidance, and support.
- Conduct training sessions to enhance the skills and knowledge of banquet personnel.
- Oversee set-up, service, and breakdown of banquet events to ensure a smooth and efficient operation.
- Maintain a keen eye for detail, ensuring that all aspects of the banquet meet or exceed guest expectations.
- Interact with clients during events to ensure their satisfaction and promptly address any concerns.
- Assist in budget planning and control expenses related to Banquet Operations.
- Monitor inventory levels and coordinate with the procurement team to ensure adequate supplies.
About You:
- Bachelor's degree in Hospitality Management or a related field.
- Proven experience in Banquet Operations within a hotel environment.
- Strong organisational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Knowledge of industry trends and a commitment to staying updated on best practices.
- Ability to work flexible hours, including evenings and weekends.
Benefits:
- IHG perks and accommodation discounts
- Internal training and development opportunities and online training platform
- External training opportunities
- Career development opportunities within Oscars Group across our amazing venues.
- Employee Assistance Program
- Mentoring from a strong team of hospitality professionals
- Reward and recognition programs
- Parking on site
