AddressAbout the Agency
The Australian Digital Health Agency (the Agency) is responsible for national digital health services and systems, with a focus on engagement, innovation and clinical quality and safety. Our focus is on putting data and technology safely to work for patients, consumers and the health care professionals who look after them.
About the Role
We are seeking a dedicated Assistant Director IT Support to oversee the Level 2 component of our infrastructure, playing a pivotal role in ensuring the seamless functioning of our technology systems. Reporting directly to the Director of Engineering, this position offers an exciting opportunity to lead a team of skilled professionals and drive operational excellence in delivering IT services to the Agency.
Skills and Experience
• Responsible for managing the day-to-day operations of our Level 2 support function, encompassing incident management, problem resolution, service improvement, and stakeholder communication.
• Active participation in Service Integration and Management (SIAM) practices, ensuring seamless coordination and collaboration with external service providers and vendors
• Facilitate the integration of various IT services to deliver a cohesive and efficient IT ecosystem that meets the evolving needs of the Agency
Qualifications
• Relevant qualifications and/or necessary experience within Information Technology domain as relevant to operational requirements of the position will be highly regarded.
For all queries relating to the responsibilities of the position, please contact Chris Warren at ************@digitalhealth.gov.au
Notes:
The Agency is committed to a diverse and inclusive work environment. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, members of the LGBTQIA+ community, mature aged employees, and carers.
To support our diverse workforce, the Agency is pleased to offer flexible working options to our team members, which includes opportunities for an agreed amount of work performed at home and varied work hours.
Order of Merit: Applicants rated as suitable will be placed in a pool of merit that may be used to fill similar ongoing or non-ongoing positions throughout the Agency for up to 18 months.
Eligibility
• Ability to obtain and maintain national police check.
• Australian Citizenship is a condition of eligibility.
• Ability to obtain and maintain a Neg Vet 1 security clearance with the ability to obtain and maintain a higher clearance if required by the Agency.
Application
The position maybe filled in Brisbane, Sydney or Canberra. To apply, submit your resume and a cover letter.
Please contact the recruitment team at *******@digitalhealth.gov.au with queries relating to the application process.
Closing Date: 28 May 2024, 11:00pm
Salary: This role offers between $116,075 - $132,386 plus 15.4% superannuation depending on skills and experience.
For APS applicants, please refer to APS Jobs for details of salary ranges.
