AddressPan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels including PARKROYAL Parramatta, conveniently located in the epicentre of Parramatta's busy eat street. Featuring 286 guest accommodation rooms, 13 meeting spaces, Table 30, BAR30 & Bistro, PARKROYAL Parramatta is the best choice among Parramatta’s hotels.
We are seeking a Full Time Assistant Front Office Manager to join our enthusiastic team.
This is a great opportunity to work within a strong team to develop your career in a supportive, fun and customer focused environment.
Benefits
- Attractive salary package
- Free parking onsite
- Hotel discounts through our global alliance program Discovery
- 50% off food and 50% off beverages at the hotel’s restaurant and Bar
- Discounted accommodation across worldwide Pan Pacific Hotels Group properties
- Ongoing learning and development through our learning experience platform
- Complimentary meal whilst on shift
- Health and Wellbeing - Employee Assistance Program & Discounted BUPA Health Cover
- Reward and Recognition Program
The successful candidate:
As the Assistant Front Office Manager you will be responsible for the overall care, hospitality and service given to our guest/s throughout their stay. Your purpose, including but not limited to,
- Ensure the smooth daily operation and coordination of the Front Office department to maximize revenue and occupancy
- To develop and train all current and new Front Office Associates to be multi-tasked in providing unobtrusive, uncomplicated service.
- Obtain feedback from guests to improve quality standards of service; ensure that personalized service is extended to all guests. Effectively communicating with all other departments including maintaining the daily reports, and leading the operation briefings for the team
- Ensure a memorable experience for all guests, making everyone feel welcomed and valued
- Ensure that the team achieves the monthly room upselling and enrolment targets. Assist in Managing departmental costs & budget.
Ideally you will have:
- Availability to work a 7 day rotating roster including weekends and public holidays and display control under pressure
- Demonstrated experience with Opera PMS
- Experience as a Duty Manager or Assistant Front Office Manager within a 4-5 star hotel
- Strong oral and written communication and listening skills
- The ability to build rapport with team members and guests
- A guest service focus and enjoy leading a team
- A Valid Responsible Service of Alcohol certificate (essential)
- A Valid First Aid certificate is essential
- Current NSW Drivers Licence
Everything we do at PARKROYAL Hotels & Resorts – what guests can see, and can’t – is the service of our people. We are an equal opportunity employer and because we want you to feel empowered to realize your full potential, we find joy in ensuring that the best in us, brings out the best in you.
If you share our values, are passionate about driving a strong culture of success, and are seeking to develop a career with a rapidly growing international hotel brand, then APPLY NOW or click on the following link to find out more about what Pan Pacific Hotels Group has to offer: www.panpacific.com
*Please note only successful candidates will be contacted.
