Assistant General Manager - Clemton Park

About the Role

As the Assistant General Manager, the purpose of your role is to effectively support the leadership function of the care home to ensure excellence in all aspects of service delivery, the highest standard of person-centred care of residents, the utmost quality of resident experience, compliance with the Aged Care Standards and Clinical Governance Framework and ongoing development and engagement of the care home team. 

In parallel with supporting the across care home functions, the role will lead the hospitality teams to deliver a positive customer experience to residents and their families.

About the Care Home

Join Bupa Aged Care and be at the heart of it in Clemton Park. Bupa Clemton Park is a a modern care home set in Clemton Park Village. Located close to Canterbury Hospital, the Clemton Park Village is a family hub offering residential buildings, supermarkets and a medical centre.

As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion and hard work.

 We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you’re absolutely supported to do just that.

Benefits

• Range of discounts on Bupa products – Healthcare, Optical, Dental 
• ‘People First’ wellness program that can be accessed by all employees. 
• Bupa Online Leadership Development, available on demand. 
• Clinical learning opportunities and more, through online and face to face training. 
• Internal transfers across our care homes. 
• Employee Networks for you to get involved in an area you are passionate about, have your voice heard and be you at Bupa. 

Duties

• Lead the hospitality, housekeeping and maintenance teams to ensure a positive impact on the resident and their experience. 
• Work with all employees to provide coaching, training and ongoing support to ensure service and provision of care is in line with expected care and service standards. 
• Support Care Home operations regarding resident & customer interactions and ensure requests meet their satisfaction.
• Assist and support the monitoring and compliance requirements for the Care home operations 
• Support the Care Home Leadership Team in ensuring Care Home audits and reporting is completed in line with requirements.

Skills & Experience

• Previous experience as a supervisor or manager within a service environment i.e Aged Care, Retail or hotels. 
• Qualifications in health management, business, Aged care or a related discipline would be advantageous. 

• Strong Customer service experience inclusive of positive customer outcomes and management of feedback and complaints.

  • Demonstrated leadership capabilities and experience in effectively leading, managing and engaging large teams.
  • Experience in managing resources and budgets.

Culture

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career. 

How to Apply

Click Apply to be taken to our online application process. As part of your application, you will be asked to complete pre-employment checks. 

Bupa Villages and Aged Care is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement. 

To learn more about working at Bupa please visit our website: https://careers.bupa.com.au 

Bupa are committed to providing equal opportunity and access to employment and career pathways to First Nations peoples across Australia. We have a dedicated team that supports First Nations candidates through our recruitment process. 

We aim to provide a culturally safe workplace where First Nations peoples knowledge, education and lived experience is seen as a strength. Bupa have publicly committed to a holistic approach to First Nations engagement, development and celebration through a partnership with Reconciliation Australia who have endorsed our second Stretch Reconciliation Action Plan (2023-2026). 

We acknowledge the Traditional Owners of country throughout Australia. We pay our respects to Elders past, present and emerging and celebrate the diversity of Aboriginal and Torres Strait Islander peoples and their ongoing culture and connection to lands, waters and skies.