Assistant In Room Dining Manager

NATURAL TALENT 

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. 

W Sydney is now casting for an Assistant In Room Dining Manager to support the In Room Dining Operations. Reporting to the In Room Dining Manager, this is an integral role that presents an amazing opportunity to contribute to the success of the world’s largest W Hotel.

The In Room Dining Assistant Manager's primary responsibility includes day to day operations supporting the In Room Dining manager establishing the department, creating bespoke dining experiences in guest rooms, building a strong team of skilled talent, implementing high level of service standards, creating training plans to upskill the talent, and working closely with the culinary team to curate vibrant and energetic experiences across the hotel.

LIFE WITH THE WORKS

We believe in the power of people. They are both our foundation and our inspiration. As we look forward to the future, we are committed to investing in our talent through holistic well-being, personal growth and career opportunities. This isn’t work with a side of life. This is – Life. With the Works.

BENEFITS

• Birthday Leave
• Sabbatical Leave
• Overall Wellbeing
• Milestone Recognition
• Leave Portability
• Love Learning
• Career Growth
• Bonvoy Eligibility
• Flexible Working
• Worldwide International Discounts

JOB SUMMARY

Directs and motivates an engaged In Room Dining team while personally assisting in providing high quality service based on requirements and brand standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone servicing the event. Identifies training opportunities and plans a strategy to accomplish goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; minimum 2 years’ experience in a similar role in stand-alone bars or in luxury hotels/resorts
  OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; minimum 2 years’ experience in a similar role in stand-alone bars or in luxury hotels/resorts 

CORE WORK ACTIVITIES

Managing Day-to-Day In Room Dining Operations

• Work closely with In Room Dining manager on day-to-day operations, focusing on providing vibrant experiences in the guest rooms.
• Support the manager to implement and execute the W Amenity program in partnership with the culinary team and the W Insider.
• Support the manager to implement and execute W Sydney's MIX Bar program.
• Supervises and manages talent and understands talent positions well enough to perform duties in talent’ absence.
• Maintains service and sanitation standards in In Room Dining and heart of house areas.
• Conducts daily "taste panels" for the team and the whatever/ whenever agents to educate, drive sales and create sales goals.
• Monitors adherence to liquor licensing laws, responsible service of alcohol, liquor control policies and procedures.
• Maintains and monitors all collateral, menus, and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear.
• Monitors compliance with all beverage& food policies, standards, and procedures, including food handling and sanitation standards.
• Assists talent on the floor during meal periods and high demand times.
• Supervises daily shift operations in absence of Assistant Manager and Supervisors.
• Oversees the financial aspects of the department including purchasing and payment of invoices.

Assists to lead the In Room Dining Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among the team.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Provides the leadership, vision, and direction to bring together and prioritize the departmental goals in a may that will be efficient and effective.
• Celebrates successes and publicly recognizes the contributions of each talent.
• Communicates performance expectations in accordance with job descriptions for each position.
• Ensures that regular on-going communication is happening with talent to create awareness of business objectives, communicate expectations, recognize performance, and produce desired results.
• Strives to improve service performance.
• Supervises service behaviours of talent and provides feedback to individuals.

Fostering on Environment thot Creates Exciting and Memorable Guest Experiences

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Displays hands on leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
• Empowers talent to provide excellent customer service and acts as the guest service role model for the department.
• Verifies corrective action is taken to continuously improve service results.
• Manages service delivery in the department to ensure excellent service from point of entry to departure.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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