AddressJob reference: 602835
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone
- Location is flexible across TAFE SA Adelaide, Regency or Tonsley Campus
- ASO7 salary range $106,512 - $115,137 + Super
- 2x Full time ongoing positions:
- 1x Assistant Manager in the Admissions, Enrolments and Onboarding business unit
- 1x Assistant Manager in the Student Engagement and Customer Service business unit
A merit list will be established for future vacancies over the next 12 months.
About TAFE SA
Awarded the Training Provider of the Year at the 2021 and 2022 SA Training Awards, TAFE SA ensures all South Australian students have access to quality education and skills training across a number of regional and metropolitan locations.
By working with TAFE SA, you’ll have the opportunity to advance your career in a diverse and inclusive organisation, while helping to deliver job-ready skills and meaningful outcomes for students across our state.
About the role
The Assistant Manager will play an important role in leading the planning, implementation, and evaluation of student lifecycle initiatives and services, aligning with the department’s strategic objectives. This role will lead the enhancement of operational efficiency and drive a positive culture change within the team and broader directorate.
Through management of day-to-day operations, leading improvement initiatives, and formulating service design and delivery, the Assistant Manager will execute a comprehensive program of work. This will ensure service consistency, anticipate future and emerging needs, and provide support to the Manager.
The Assistant Manager will provide advice, produce high-quality reports for Executives, and oversee the development, implementation, and monitoring of operational policies and processes.
To be successful you will need:
- Demonstrated experience managing service delivery in a customer centric service environment.
- Proven ability analysing service delivery to both provide strategic advice and implement significant improvement initiatives.
- Experience developing and/or improving service strategies, frameworks, and evaluation methodologies.
- Advanced interpersonal, facilitation, influencing, and relationship management skills.
- Ability to prioritise and manage competing demands, workload planning and personal resilience.
Please refer to the Role Description for further information and all selection criteria.
Special Conditions
The successful applicant is required to demonstrate having a valid Working With Children Check (WWCC) prior to being employed. Applicants who do not hold a WWCC will need to apply at Department of Human Services (DHS).
- Some out of hour’s work may be required during peak periods in line with business needs.
- The incumbent may need to travel to an alternative location, when required.
- Intrastate and interstate travel may be required.
- Incumbent will be required to participate in the department's Performance Development Program.
- Incumbent must be eligible to work in Australia.
Please refer to the Role Description for all Special Conditions.
Application Instructions
All applications must be submitted online.
For further information on how to apply for this position, please refer to the attached application guidelines and Role Descriptor RD_AssistantManager_July23.pdf. Your application must address the key selection criteria in the Role Description.
Inclusion and Flexibility Statement
At TAFE SA, we ensure our workplaces are safe, inclusive, supportive and respectful. We do not accept discrimination, harassment, or violence of any kind. As an Equal Opportunity employer, we strongly encourage applications from First Nations people, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQA+ and people and people living with disability.
TAFE SA offers a range of work options to attract and retain great staff, including part-time. We support employees to manage their work-life balance at all stages of their lives. Applicants are encouraged to discuss the flexible working arrangements for this role.
Enquiries
Christine Inkster
Manager Student Engagement and Customer Service
Ph: 08 7210 3***
E: ***************@tafesa.edu.au
Applications close: 07/07/2024 11:45 PM
Attachments:
- Application Guidelines - PS Act & Weekly Paid.pdf
- RD_AssistantManager_July23.pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
