AddressAbout Park Hyatt Melbourne
Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.
About the Role
As the Assistant Manager – Front Office, you will be responsible for overseeing the operations of the hotel in accordance with the established brand standards of Hyatt International. Ensuring the highest standards of customer service are met by efficiently processing the allocation and check-in of arrival guests, receiving payments, posting transactions, and checking departing guests promptly.
Working in a team of 18, you will support the Front Office Manager in supervising and managing the day-to-day operations as well as supporting the team to achieve our purpose.
This varied and dynamic role provides a chance to develop your Hospitality career within an international company; either in Australia or overseas.
Some of the responsibilities include:
- Assist the Front Office Management team in efficiently managing the department according to the established team goals
- Supervision of all Front Office employees, ensuring their services are carried out with the utmost efficiency and professionalism
- Handling all guest complaints, as well as internal customer complaints and inquiries in a courteous and efficient manner
- Encourages employees to be creative and innovative, challenging and recognizing them for their contributions to the success of the operation
- Correctly allocating rooms for the following day
- Oversee that the issuing, accessing, and closing of safety deposit boxes and completion of the relevant documents are carried out according to hotel policy
- Delegation of tasks and responsibilities to staff
- Overseeing all staff performance whilst assisting them in their duties
- Ensuring all employees deliver the brand promise and provide excellent service to both internal and external customers
- Assist in the rostering of staff ensuring the department is adequately manned according to occupancy, service, and costs
