Assistant Manager - Miranda

Lead and shape the passionate LUSH Miranda team!

The role

The team at LUSH Miranda are seeking a business-savvy Trainee Manager to help lead the store to new heights! As a Trainee Manager, you work with the Store Manager to drive sales, create a culture of development and ensure that your store is upholding strong ethical practices. You lead by example, provide outstanding customer service and spreading the love of LUSH products to staff and customers. Trainee Managers also help to ensure scheduling, stock handling and cost control are managed efficiently. This role is a blend of people, process and sales management.

LUSH Miranda is an experienced and ethically motivated team who are passionate about learning and development. The passion you bring to your team about building and maintaining a supportive and collaborative workplace environment is truly rewarded at LUSH!

To be successful in this role, we are looking for candidates who are customer centric with a focus on driving sales and KPI’s. Creates a positive culture where customers and team are prioritised, supports staff with career development through targeted training, goal setting and regular appraisals. You will be an excellent communicator who can deliver impactful team talks and provide feedback, are able to work autonomously, are self motivating & accountable and are able to be adaptable and flexible with a solutions & growth mindset. You will also be able to support LUSH through PR campaigns and in store events.

This role is full time and flexibility is required to meet the needs of the business. This role is a Sunday to Thursday roster with rotating Thursday nights fortnightly, and Monday to Friday one week a month.

Core Responsibilities

• Motivating, growing and developing staff into a high performance team.
• Working with your Store Manager and Supervisors to create a strong leadership team in-store.
• Driving sales, achieving targets and financial goals.
• Contributing to a positive culture where customers are prioritised.
• Supporting staff with career development through targeted training, goal setting and regular appraisals.
• Training staff on customer service, company history, product knowledge, and company policy and procedures.
• Planning and delivering schedules within set wage budgets.
• Maintaining a high standard of store presentation.
• Ensuring stock management procedures are adhered to.
• Helping to create a fun and dynamic shop atmosphere.
• Assisting with other tasks when needed - we work as a team!

Who are we?

LUSH is a global manufacturer and retailer of fresh handmade cosmetics. We are known for our unique bath and beauty products, personalised customer service, in-store activism and fun shop atmosphere. LUSH is a campaigning company, working across human rights, environmental protection and animal welfare. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organisations that can make a difference through our Charity Pot Program.

We offer

• Full training and a supportive learning environment.
• A progressive work environment that celebrates diversity.
• Paid birthday leave.
• A generous discount on LUSH products to keep you smelling and feeling fresh.
• A welcome pack of LUSH products and eco-friendly goodies.
• Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice.

Does this sound like the perfect role for you? If so, please apply by answering the questions below and uploading your resume and cover letter. Ensure all attachments are in PDF format. Applications close at midnight on Wednesday 3rd April 2024 so apply as soon as possible!

At LUSH, we believe that by fostering a culture of inclusion and respect, we are doing our part in building a world where there is equal opportunity for all. Having a diverse workforce that represents our wider community is very important to us and we strongly encourage applications from Aboriginal Australian and Torres Strait Islander candidates, candidates from culturally and linguistically diverse backgrounds, LGBTQIA+ candidates, candidates with disabilities, and all ages and genders.