AddressAbout the role
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the sustainability and financial wellbeing of our customers – whether they’re buying a home, building a business or saving for things big or small.
The Assistant Manager, Trade and Supply Chain Services, USA is critical to make this happen and will be working closely with Relationship Managers, Transaction Banking Sales, and Group Capability Centre (GCC) teams to ensure daily Trade and Supply Chain transactions including Import/Export LCs, Standby LCs and Supply Chain Finance) are completed on time and customer expectations are met. The role provides external and internal customers quality services including production of accurate reporting and resolution of any system and data issues. In addition, the role will provide coverage within the Trade Services team and assist in operational projects and initiatives
Key responsibilities of this role will include but not limited to
Provide excellent customer service by timely processing of transactions, prompt response to inquiries and regular follow ups via customer visits or calls
Understand our Trade customers’ needs and provide operational insights and solutions to meet their specific Trade processing requirements resulting in better customer experience
Monitor daily work queues both via DSD and Outlook to ensure timely and accurate handling of transactions, including DSD case management
Ensure all transactions are processed in accordance with internal trade policies, procedures or any other governing rules such as UCP 600, ISP98. Sanctions policies are to be applied to all transactions and issues escalated in accordance with the Trade Escalation Policy
Ensure proper maintenance of transaction records.
Develop and maintain good working relationships with GCC staff, Trade Services counterparts, Trade Sales, Trade Product, Relationship Managers and other key stakeholders
Ensure consistency, data integrity and compliance with ANZ’s policies and procedures
Location: New York
Role Type: Permanent, Full Time
'What will you bring?'
To grow and be successful in this role, you will ideally bring the following:
Solid Knowledge of Trade products, Supply Chain (receivable and payable), Import and Export LCs, especially Guarantees/Standby LCs language and processing (including thorough knowledge of International Chamber of Commerce Publications relative to Guarantees and SBLCs. CDCS (Certificate for Documentary Credit Specialists) and/or CSDG (Certificate for Specialists in Demand Guarantees) a plus
Strong working experience in Trade Services with a customer service focus and experience working under an in-country and offshore operating model
Excellent Customer service skills with some basic sales knowledge to identify referral opportunities to the Sales Team.
Strong IT and Microsoft office skills for reporting, record keeping, and presenting with the ability to learn and utilise new bank systems quickly and efficiently (Trade360, MIDANZ and Razor core systems interface, as well as Trade Transactive Portal a plus)
Strong analytical and problem solving skills to identify issues involved in complex transactions and develop solutions to meet business and /or customer needs
Able to work under pressure and perform time management to deliver priorities
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you
'Why join us?'
There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
As a Purpose-led bank we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and housing affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate
But it’s not just our customers who will feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
Compensation and Benefits
The base salary range for this position is US$120,000 to US$140,000
This range is determined by the job, location and level of expertise required for this specific role. The final salary offered will consider your capabilities, skills and knowledge.
ANZ is proud to offer highly competitive employee benefits. Highlights include:
Market leading medical plan, heavily subsidized by ANZ
Comprehensive benefit plans including vision, dental, life and disability, fully subsidized by ANZ
Defined contribution retirement plan, matching up to 6%
Monthly commuter subsidy to fund your transit or parking needs
Generous leave policies including vacation, personal, sick, parental leave
Flexible work environment with a hybrid remote working model
An ‘always learning’ culture that fosters professional development and career growth
You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
Job Posting End Date
27 February, 2024
To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 58934
