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Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels with three based in Melbourne including PARKROYAL Melbourne Airport, Pan Pacific Melbourne and PARKROYAL Monash.
This role is primarily based at PARKROYAL Melbourne Airport, which is conveniently located adjacent to Melbourne Airport. Featuring 276 guest accommodation rooms, over 1000 square metres of conferencing space and the Airo Restaurant & Bar, PARKROYAL Melbourne Airport is the perfect landing place.
PARKROYAL Melbourne Airport is looking to appoint an experienced Assistant Night Manager to join our friendly, fast paced Front Office team. This is a role which provides hands on support within our Front Office team. The Assistant Night Manager overseas front office operations, assist with the check-in, check-out process and ensures our guest satisfaction .
Ideally you will have:
- Experience with Opera pms
- Previous experience in Night Audit
- A passion for the hospitality industry & have an eye for detail
- A customer service focus and enjoy working in a team environment
You will be responsible for:
- Ensuring the safety and security of the hotel overnight
- Help manage the night team
- Creating an efficient and friendly guest experience
- Be a point of contact for all guest needs
- Promote hotel facilities and associated loyalty programs
- Accurately maintaining detailed guest reservations
What we can offer you:
- Complimentary dry-cleaning
- Complimentary Car Parking
- Complimentary meals
- Access to our on-site pool and gym
- Hotel discounts through our global alliance program Discovery
- 50% off food and 50% off beverages at the hotel’s restaurants, bars and café
- Discounted accommodation across worldwide Pan Pacific Hotels Group properties
- Partner discounts through our Global Hotel Alliance program www.gha.com as well as many other great local benefits.
This role requires flexible availability, including early mornings, evenings and weekends. Pan Pacific Hotels Group will provide a competitive package with great benefits that include laundered uniform, duty meals, & hotel discounts with our Discovery program www.gha.com and many other great local benefits.
If you're a results focused, friendly, driven individual who is passionate about developing a career with a growing international hotel brand, then apply now!
*Please note that only successful candidates will be contacted*
